TE created from Fax Inbox Folder
We have documents that are sent as faxes that the providers want a telephone encounter so they follow up on the patient.When we create the TE from the Fax Inbox > Right click on Document >Create...
View Articlechanging default billing “bucket” in Visit Codes window
Since the upgrade to 11.52, the billing “bucket” that providers land on automatically in the Visit Codes window changed. Is there a way to change it to the most commonly used one instead?
View ArticleeClinicaltouch 3.9.7 - Appointment Reason disappearing
When using 3.9.7 iPad and checking out patient. Appointment Reason goes away.Ticket #9281651. Another day, another JIRA ID…. Hard to promote iPad to my providers if each version fixes one item only...
View ArticleOpen Access for Healow appointments
Has anyone else been experiencing issues with Open Access. Specifically the following1. Facilities not showing up for “My locations” 2. Facilities not showing up under the Healow APP on the ECW...
View ArticleBest way for patient to enter their own HPI
Hi, Recently when I had a couple doctors appoint, one on athena and one with EPIC. I was asked to complete my own guided HPI. I was given a laptop and said yes or no to to several questions about my...
View ArticleNDCLOOKUP Immunizations - Content Distribution
Its flu season again and we are giving flu shots and want shots to flow to state registry ASAP. We updated NDCLOOKUP but it appears it is not updated with CDC crosswalk below. Case # 9303299 , if...
View Articlefuture orders for T Inj
Is there a way to set future/recurring/standing orders for Therapeutic Injections like B12, testosterone, etc?
View ArticleeCW Fax Departments
eCW can’t seem to give me an answer on this. If we have 4-6 fax lines provided by eCW can we separate these lines into “Departments” so each inbound fax goes into it’s own “bucket”. If I’m...
View Articlechange default pharmacy from Common Send window 11.52
Is there a way to update the patient’s default pharmacy from the Common Send window in 11.52? Or does everyone have to go into Patient Info to do that?
View ArticleUp To Date Extra Provider Work 11.52.153.16 has anyone found a workaround?
Since upgrading to 11.52.153.16 on both desktop and plugin 3.6.3387 our providers are having to log into under the Up To Date everytime they log into eCW.When they search, they have to search 2...
View ArticleFuture immunizations/therapeutic injections workflow
I know someone recently asked about future t.inj in another thread. I’m creating my own to not hijack that one and to also give more context into the workflow we use…had used.As far as I could...
View Articleeprescribing Expedited Partner Therapy/EPT
What are other practices’ workflows for eprescribing Expedited Partner Therapy/EPT for chlamydia? Has anyone created a patient profile named “EPT” with generic contact info to eprescribe under?
View ArticleUnlabeled Text Field Top of Progress Note .exe
Another ECW mystery…Can anyone tell me what this unlabeled text field at the top of the progress note is supposed to do(.exe)?Does anyone know how to change/control/alter it?It seems to display a...
View ArticlePortal messages going to wrong provider
After our update a few weeks ago we are having portal messages going to a random provider. You can select 3-4 of our newer providers, send them a message and it’s routed to one incorrect provider. ecw...
View ArticleCommon Send screen won’t close
I was training a new provider yesterday and when he closes out of the progress note, the Common Send screen pops up. Sometimes we could just click the X to close it but other times we had to go into...
View ArticleCOVID-19 Forecasting
Until eCW implements the latest version of ICE, the Immunization Calculation Engine, what are practices using to identify during patient care when a patient is due for a first or second dose of the...
View ArticleeEHX/HIE module down
Ours has been down for a little over a month. I don’t think many organizations are using this module but is it down for anyone else? eCW response HIE error when clicking “patient external data” on...
View ArticleICD codes in Assessment window randomly changing order?
Since the 11.52 upgrade the ICD codes in the assessment window will randomly change order after the window is closed and re-opened. Has anyone else experienced this? The order is important for a few of...
View Article11E Document Management - Fillable Forms and Electronic Signatures
Hello,We went live with 10e in Jan 2018 and upgraded to 11e in April 2018. We are exclusively web client users. Since our implementation, neither eCW, Topaz or Scriptel can show us how we can...
View ArticleExternal Rx History glitch
Since our version upgrade, all meds in External Rx History have the name of the provider of the Progress Note attached to them, rather than the prescribing provider. I have logged a ticket, but am...
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