Telephone encounters after upgrade
We got upgraded this week and it seems the upgrade broke telephone encounters. When doing refills sometimes the meds don’t show up; users have to log out and back in. When using the virtual visit tabs...
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Unstructured Allergies Initiative
We are still on V11.40. I see there are enhancements in the newer versions but do those enhancements help resolve historical data? Is everyone correcting these unstructured allergies on each patient as...
View ArticleV11.52 Pt Docs Default to Web Mode or Plug In Mode with folders expanded
Using the Plugin…I have staff who prefer to have the patient documents folders expanded when they open up Patient Documents.Using the Patient Docs - Plug in Mode it appears we have to expand each...
View Articlecharacter error message in Dental Smart Notes
Since our upgrade, dentists receive this error message in Smart Notes. We have tried substituting with characters, but it hasn’t worked. Any tips?
View ArticleBehavioral Health - looking for resources
Is there someone who’d be willing to engage in a conversation offline concerning security and medical records access?
View ArticleeClinicaltouch 3.9.7 - Is it a disaster?
I see that the release notes for eclinicaltouch 3.9.7 are out. I wanted to know if anyone has tried to update to it and how it was going? I’m pretty hesitant to do any update since 3.9.6 is actually...
View ArticleTE created from Fax Inbox Folder
We have documents that are sent as faxes that the providers want a telephone encounter so they follow up on the patient.When we create the TE from the Fax Inbox > Right click on Document >Create...
View Article11e upgrades
We are still currently using the .exe, but have long been interested in moving to 11e. One big reason is that it will not be as work-intensive to do a “client-side” upgrade, as we have many practices...
View ArticleSpecialty forms - printing them in Patient docs prints them in landscape view
Printing specialty forms in the Specialty forms editor prints correctly in portrait view while printing the specialty form in the Patient docs view prints them incorrectly in landscape view. I sent a...
View ArticleeCW Error ‘run-time error 91’
Hi All,We upgraded to eCW v11.52.153.16 and what a nightmare it has been so far with errors. We have one persistent error that has evaded eCW efforts to fix. If you have experienced same please let me...
View ArticleeClinicaltouch 3.9.7 - Appointment Reason disappearing
When using 3.9.7 iPad and checking out patient. Appointment Reason goes away.Ticket #9281651. Another day, another JIRA ID…. Hard to promote iPad to my providers if each version fixes one item only...
View ArticlePatient name shows up in surgical history
Patient name shows up in surgical historyAnybody having a recurring issue where the patient fills out information from the iPad and somewhere along the way enters in their name in the surgical history....
View ArticlePatient Portal Lab Publish Schedule
With more and more outside facilities offering rapid results for COVID-19 tests, we’re having our clinical staff concerned that our COVID results -after being reviewed- take hours to publish to the...
View ArticleDisable “order cannot be reviewed until” popup on eCW Web App
On our eCW Web App, whenever an order is reviewed, its states “This order cannot be reviewed until ALL of the following information has been reviewed .... The Received box has been checked”. Even if we...
View Articlechange default pharmacy from Common Send window 11.52
Is there a way to update the patient’s default pharmacy from the Common Send window in 11.52? Or does everyone have to go into Patient Info to do that?
View ArticleMicrosoft Edge vs Google Chrome on Windows
After reading some reviews about Microsoft Edge’s optimized RAM usage and based off another post on this forum, I decided to switch some users that complain of performance from Google Chrome to...
View Articleeprescribing Expedited Partner Therapy/EPT
What are other practices’ workflows for eprescribing Expedited Partner Therapy/EPT for chlamydia? Has anyone created a patient profile named “EPT” with generic contact info to eprescribe under?
View ArticleIncoming Referral Management
Any users willing to share their process/workflows for managing incoming referrals? In 2018, we worked with eCW’s Business Analysis Department to develop a workflow using Actions and Referrals. At the...
View Article11e upgrades
We are still currently using the .exe, but have long been interested in moving to 11e. One big reason is that it will not be as work-intensive to do a “client-side” upgrade, as we have many practices...
View ArticleDeleting something in Medical History
I know there has been issues with the Medical History disappearing in the past, but now we are having the opposite issue- we cannot delete anything from the medical history. What do we do if we have...
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