With more and more outside facilities offering rapid results for COVID-19 tests, we’re having our clinical staff concerned that our COVID results -after being reviewed- take hours to publish to the portal and/or Healow app. ECW informed us that the publishing of labs is part of the ‘Upload Admin Settings to Web Portal’ task, which is currently set to run every 4 hours (as recommended by eCW).
Can anyone tell me at what time frame you set your upload task and if the time is shorter, do you find it impacts eCW’s performance in a negative way?
Recommendations?