v11.52 Residents Visits Control prescription workflow
We are scheduled to upgrade to v11.52 on August 20th. The one workflow we are trying to work out is with our resident clinic sending controlled prescriptions. Our current workflow is that the...
View ArticleMinimum Security Access Necessary for eCW support account?
We are re-evaluating what security attributes the eCW Support account NEEDs due to the numerous test patients and a recent issue where security attributes were granted to every role. Does someone have...
View ArticleV11.52.153.16 plugin 3.6.3347
We upgraded on the 14th. There were not major issues but now we are experiencing a lot of random issues that are causing grief.For example - Sometimes the TE button on the HUB does not work. When it...
View ArticleV11- UPGRADE
Because I waited to upgrade, eCW has no weekend openings until September. Then they told us because we host our own servers, eCW has told us we have to do our own upgrade. Has anyone else had to do...
View ArticleNEW PATIENT FORMS
Hi All,We are trying to shorten up the time it takes for patients to fill out our new patient forms. We looked into transitioning to the portal but didn’t really care for the way it looked. We have...
View ArticleFinal questions before our 11.52 upgrade this Fri
We’re finally getting upgraded to 11.52 on Friday at 9pm. Specifically client version 11.52.75.7.My questions:-Are the concurrency lock issues resolved? are you guys dealing with concurrency locks...
View ArticleUpdate notice on 11e to 3.6.3347?
We’re seeing an update notice when logging in to 11e today to upgrade to plugin ver. 3.6.3347. Did I miss this on the eClinicalworks portal? There’s no mention of a plugin update, or a change log? it...
View ArticleMassachusetts vaccine registry on V11.52
Are any Massachusetts practices having any issues with the MIIS registry interface on 11.52?
View ArticleeRX Fill Notifications
With the upcoming changes via NCPDP, there is new functionality regarding providers receiving fill notifications from pharmacies in our E jellybean. Anyone out there have a recommended workflow around...
View ArticleInvalid Fax Document error
Hi all,Sometimes when I try to fax a document or letter from the .exe version of ecw, it will give me an error that says “invalid fax document”, but still seems to go through and/or work? Why does this...
View Articlechrome plugin documents
Hi all,On the new pt docs manager, I like how there is a way to make empty folders disappear. However, it seems like the best viewing option would be to have only folders show that have something in...
View ArticleV11.52.25
eCW said they were rolling this out in bulk to cloud users. Has anyone gotten yet?We are slated to go this Friday night.Wish us luck!
View Articleadding/renaming fields in Patient Info
Are there options for adding/renaming fields in Patient Info? For example, “Cell No 1” and “Cell No 2” when patients have multiple mobile numbers where they can be reached for telehealth?
View Articleconfirming best phone number for video visit
What is your practice’s workflow for confirming the patient’s best phone number for their scheduled video visits? Do you note it somewhere in the chart, do you ask/confirm every appointment?
View ArticleRefill Requests coming through with medication strength and formulation all...
Any other practices out there have the same issue where refill requests will come through with name, strength, formulation not being entered in the appropriate fields but rather all on the name line?...
View ArticleUpgrade with the new ePrescription NCPDP script
We upgraded over the weekend to the new release which included the new changes for the NCPDP script. There doesn’t seem to be a rhyme or reason based on ECW documentation on why you will need to touch...
View ArticleDefault patient search to Account Number
Does anyone know of a way to set a default Search By in V11.52.75.6? One of our billers said that the system used to save her selection (she would search by claim number) but since we upgraded, it...
View ArticleIssues with escripts after 11.52, Anyone else?
When we update scripts they are sending incorrectly. we had an Enbrel script get sent as 4 bottles, which was not the script that we selected. This means we will be getting a phone call from the...
View ArticleNEW PATIENT FORMS
Hi All,We are trying to shorten up the time it takes for patients to fill out our new patient forms. We looked into transitioning to the portal but didn’t really care for the way it looked. We have...
View ArticleTime Out alert/reminder before procedure
Have your practices been able to build any alerts/reminders to complete a Time Out before a procedure? So far I’ve only been able to think of:-Billing Alerts, but those would only pop up when the...
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