Pt scheduled in the year 4220 ??
Hi all,We recently had a very strange incident in which a pt was accidentally double booked over b/c the year of her appt was set as 4220 rather than 2021! I don’t really even see that it’s possible to...
View ArticleGoogle Chrome closes randomly
I have few users that ECW/Chrome will just close while they are working.I am not sure it is ECW or Chrome.Has anyone had this issue before and how was it fixed?
View Article11.52.75.7 Intermittent Authentication issues with EXE version
We have just upgraded to client version 11.52.75.7. We are experiencing an issue where clients are unable to connect. It shows an error in verifying username and password. We have been chasing this...
View ArticleAUC delays again!
We’ve been told that the vendor that ECW was partnered with for AUC just recently sunsetted their application and we are back into a hold pattern until “fall 2021”??! Doesn’t give us alot of time to...
View Articlemandatory eprescribing upgrade
Are any other practices in the situation of being required to upgrade to v11.52 by 8/2021 due to the eprescribing changes?
View ArticleDelimiter & Pop Up
In the vitals section there is an option for Pop Up. How do you remove the check mark permanently? Also, in the browse section under Assessment there is a comma in the delimiter that we cannot...
View Articleconfirming best phone number for video visit
What is your practice’s workflow for confirming the patient’s best phone number for their scheduled video visits? Do you note it somewhere in the chart, do you ask/confirm every appointment?
View ArticleInvalid Fax Document error
Hi all,Sometimes when I try to fax a document or letter from the .exe version of ecw, it will give me an error that says “invalid fax document”, but still seems to go through and/or work? Why does this...
View ArticleTelephone encounters after upgrade
We got upgraded this week and it seems the upgrade broke telephone encounters. When doing refills sometimes the meds don’t show up; users have to log out and back in. When using the virtual visit tabs...
View ArticleDisappearing Role Assignments
We use security roles and in the last few months users/providers have been randomly removed from their roles including myself. Has anyone experienced this?
View ArticleDefault patient search to Account Number
Does anyone know of a way to set a default Search By in V11.52.75.6? One of our billers said that the system used to save her selection (she would search by claim number) but since we upgraded, it...
View Article11.52 Prescriptions Require Height - Guessing to Send the Script - Patient...
Our group took the most recent eCW version 11.52 update this past weekend (7/10/21). Like many, we are working to adapt to new workflows with the new script standard windows for Refills, etc. In the...
View ArticleWhat preparations do you do for upgrade roll-outs?
We are upgrading from v11.40 (July 2019) to V11.52.153.16 in a couple weeks. It feels like a too-huge, too-overdue upgrade, but like alot of users here, the new Script Standard is mandatory, so we...
View Articletraining tips for going to 11e from 11exe
We are planning to gradually transition to 11e over the next couple months. What are your best tips for training?I’ve been using 11e for several clinical sessions over the past few weeks and have...
View ArticleOrganization name change
They are changing/rebranding our company name. Has anyone changed the facility name in ecw or know what repercussions might come up with claims, EPCS for providers etc… I thought there was a similar...
View ArticleeClinicalTouch 3.8 - it’s a DISASTER
Anyone else experiencing frequent (very) and random application crashes? We have this widely deployed for MA/Nursing staff. We had to upgrade to 3.8 in conjunction with our update to v11.52. The...
View ArticleTime Out alert/reminder before procedure
Have your practices been able to build any alerts/reminders to complete a Time Out before a procedure? So far I’ve only been able to think of:-Billing Alerts, but those would only pop up when the...
View Article“Department” field in ecw
What is the primary purpose of the ‘Department’ field in ecw appt window? We use it to distinguish our faxes but curious what others are using it for. I have a ticket in but would like to know outside...
View ArticleV11.52.25
eCW said they were rolling this out in bulk to cloud users. Has anyone gotten yet?We are slated to go this Friday night.Wish us luck!
View ArticleSecurity Model Change
Has anyone gone through the process of switching from user-based security to role-based security model with eCW? They have a little bit of documentation, but primarily targeted at new configurations...
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