v11 nightmare and lack of appropriate support
We wanted to share our v11 experience and lack of appropriate support from ECW. We upgraded this past weekend. For the last 48 hours, we keep getting random errors all over the EMR. They happen at...
View ArticleV11 How to stop the Prescription logs popup
Since starting V11, when I hit stop on any of the medication in the treatment window, a pop-up prescription log shows up adding more unnecessary clicks. Anyone knows how to stop that popup?
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V11 New look for e jellybean/quick launch button
Many folks who are using V11 have mentioned a new look and feel to the e jellybean/quick launch button. Would anyone on the .exe version of V11 be willing to upload or email screen shots? [with PHI...
View ArticleAny changes in v11 that allow for direct communications with the patients?
Our providers are constantly asking to be able to text or send messages in real time to patients, whether directly to their phones (HIPPA?). When they click to send a message to patients either...
View ArticleAPI Activation for MIPS
Has anybody activated the FHIR API, as required to meet the MIPS PI “Provide Patient Access” measure? Most of our practices have not yet activated it due to HIPAA privacy concerns. I’m just wondering...
View ArticleTelevisits uptime terrible
Anyone using televisits through ECW/Healow app? We have been piloting this in our clinic and just in two weeks the Healow server was down. Of course the initial IT response from ECW is that it’s on our...
View Articlejust noticed….seems to be since upgrade to V11.40 - signature not on FAX...
We normally send all scripts electronically however I do have a few that fax some.All new providers since the upgrade in DEC are missing their signature on the fax.I can see it on all other...
View ArticleBehavioral health workgroup - open invitation
This is an open invitation to all eCW behavioral health users.The national eCW Behavioral Health Workgroup meets on the third Thursday of each month at 1pm EST. This group focuses on making eCW “work...
View ArticleEPCS Implementation lessons learned?
Hi AllAnyone here willing to share lessons learned to our organization in MA who has not implemented EPCS tokens to date? We are upgrading to V11 Q2 2019, and ideally want to be live on EPCS by the end...
View Article11e Plug-in Issues
Question for all 11e users:We just upgraded to version 11 on September 7th, 2018. Most of our users were using the exe version, however in October we started training staff on the browser version. We...
View ArticleFee Schedule changed after V11 update
About three months after our V11 update we’ve noticed two CPT codes on our fee schedule have changed. The billed amount changed from $99.75 to $143.57. The latter amount wasn’t in an old fee schedule...
View ArticleNew Patient Report?
Has anyone figured out a way to pull up a list of new patients or first time registered?Thanks,Dave
View ArticleSharing CCDA with Payors
Hello,I was wondering if anyone was sharing batch CCDA’s with payors? We have been asked by a payor to share this information and can only generate pt by pt. I am looking for a way to pull for a DOS....
View ArticlePatients requiring interpreter services
Good afternoon, We have several patients that require translation services/interpreter during their visits. This number is overall relatively small but the per minute fee for pay as you go...
View ArticleConcurrency lock for patient demographics?!?
We went live today on v11e. There is a concurrency lock on patient demographics (and maybe elsewhere outside of the pertinent progress note windows). When I have the patient INFO open, no one else...
View ArticleConfiguring vital sign categories
I have created a new vital sign category for manual pulse oximetry but can’t get this to show up when I enter new patient vital signs. I matched this up with Oximetry under the EMR>Configure Vitals...
View ArticleNew Patch .7 released last week
Has anyone applied the latest patch to v11.40.14 released last week. It is patch named 14.7Any updates from anyone out there?Please and thanks!
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Future appointment access warning?
Is there such a thing as a warning or pop up if someone is accessing a progress note for a future appointment? I have looked through practice defaults and don’t see anything.Thanks in advance for any...
View ArticleRunning list of essential features still missing from the Browser version
We keep hitting roadblocks with the browser version.The latest, is that my front desk can’t use the bubblesheets. There is a bubble sheet button but it is grayed out. As if , ‘yes we plan to enable...
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