Question for all 11e users:
We just upgraded to version 11 on September 7th, 2018. Most of our users were using the exe version, however in October we started training staff on the browser version. We are taking on 5 new clinics and wanted to start them on browser, they start working with us in 2019 so the plan was that we would train our current users on the browser version so that they can assist the new clinics coming in 2019.
We must have opened over 30 tickets after testing out browser with staff. The biggest headache we are having is due to the plug-ins. We have installed them correctly but users will still have a hard time opening anything in “plug in mode”. Sometime if the staff member refreshes the screen, the documents will load but sometimes they are forced to log out and turn the document management button on then off then back on.
We were told by eCW (after waiting for WEEKS for an answer) that the document management plug in not always working is a bug (PE-47866). Due to this “bug” they are now saying that it is the cause of Dexis not opening in the dental exam window, DYMO lab labels not printing.
Has anyone else had an issue with the plug-ins in 11e?
At his point we have trained 3 of our facilities on 11e and they feedback from staff is awful because of the plug-in nightmare.
eCW acts like it is no big deal that they have a product that simply does not work. We have reached out to our SAM but I do not feel like our issues are really being taken very seriously.
We were told a high level tech would remote in with us to pin the cause of plug-in issue but they did not even contact my co-worker last week.
With the new clinic “go-lives” coming soon we are starting to worry. I am hoping someone on here has an answer or some general feedback.
