NDC issues and headaches
Hi friends, Anyone else facing this recurring dilemma. eScript is sent but doesn’t go through due to NDC error. Been facing this problem in multiple versions including the latest. I don’t understand...
View Articleold requests in E jellybean
We know that eCW can’t help us clear out providers’ E jellybeans- is there any option for cleaning them up other than individually addressing each request? Is “the juice worth the squeeze” to do so...
View Articledisruptive patient documentation
We are putting disruptive patient notes as a Global Alert and also as a text image in the patient photo field. Do your practices have any other place that this is documented, so that if a patient...
View ArticleDon’t publish to patient * mandatory fields
Recently if I chose to not publish to portal a test result or DI (eg a scanned colonoscopy pathology report the gastroenterologist sent me for my files which I attach to a custom DI test called...
View ArticlePseudoephdrine as a Controlled Substance
In the frozen wastelands of the People’s Republic of Illinois, where I practice, Pseudophed is considered a schedule 5 controlled substance so any preparation containing it must be sent in under EPCS...
View ArticleDoes anyone know how the “Find” function under “Hub”>“New Appt” works or...
To say the interface is “opaque” is an understatement.Does anyone know how to use this function?
View ArticlePermissions, permissions, permissions…
Been trying to create an eCW staff account that should have read rights to Encounters, Claims, and Payments. Unfortunately, the permissions don’t seem to work as described. I know there isn’t a read...
View ArticleAnyway to scan a document and make it confidential?
I have a document I have to put into a patient’s chart. It is a paper document and I was planning to scan it into the patient’s chart. Is there a way to lock or protect that document from other staff...
View ArticlePlugin version 4.4.594 breaks label printing
I already made a ticket about this, but I’m curious if any of you have noticed it as well.If you are on the browser version and updated to version 4.4.594 of the plugin, are you still able to print...
View ArticleLab Panels/Lab Alias
Is there a way to build a lab panel inside of eCW? For example we have a clinic that wants to build an anemia panel so you can click on the panel and it will order all tests included. We would call...
View ArticleBest Practice for Disabling Providers
Hello, Does anyone have a workflow for disabling providers that leave the practice? For the last few years we have struggled with the appropriate way to disable their account. We would prefer to...
View ArticleHPI Click Thru Not Working for 1 user
I’m at my wits end on this one issue. Any ideas/suggestions are most appreciated.Our template has an underline optionMy experience: Load template Click on Underline to open the HPI window The...
View ArticleMobile Application down this weekend - again
Did anyone else have issues with the Mobile application this past weekend? Also have you had this happen on multiple occasions within the last few months?We still have not gotten an explanation from...
View ArticleBatch Printing HCFAs for Release of Information
Does anyone know of a way to batch print HCFAs for ONE patient for a specific time frame regardless of the status of the claim? For some of our workers comp or motor vehicle claims we are asked to...
View ArticleUpgrade Preparation
I am interested in how other practices prepare for an upgrade. Between the Security Attributes and Logs Guide (198 pages), the Browser Release Notes (updated 3 times since 11.52 was released), and the...
View ArticleInsurance Eligibility
Has anyone else had issues with insurance eligibility. We have been having issues all week. Sometimes I can get it to run successfully, although, it seems to take a very long time. Most of the time it...
View ArticleActive Window in ECW Cannot Be Accessed
Does anyone else experience this phenomena- the active window becoming “hidden” in ECW, you (the user) cannot access it, and the only way to proceed is to close the application?This happens at least...
View ArticleSignature not showing up on letters
I built a letter in ecw and I have pulled in a provider signature in a letter ( i have built hundreds of letters this way with no issues) and this time the signature appears for me and my other...
View Article11.52.305 dumpster fire
Our upgrade to 11.52.305.41 has been a disaster to say the least. FaxingBroken Client upgradebroken APL ReportsGone Slave ServerOut of Sync for three days Print scheduleput your glasses on Patient...
View ArticleNDC issues and headaches
Hi friends, Anyone else facing this recurring dilemma. eScript is sent but doesn’t go through due to NDC error. Been facing this problem in multiple versions including the latest. I don’t understand...
View Article