Patient Portal - Reset Passwords Not Working
Hi All,We have been having continued issues with patient portal accounts and resetting password. After resetting passwords and running portal tasks, patients are unable to log in with the temporary...
View ArticleSocial History, Tobacco, Alcohol, Drug Use Overhaul?
Proposal: redesign present default eClinicalworks Social History options for Tobacco, Alcohol, Drug UseIndividuals may have already done this, but I don’t see a corporate push for this content change....
View ArticleData Center Move
Our POD was recently moved to the Azure data center after receiving assurances that the data center migrations have been successful with no issues from our SAM. Post migration, we found out the move...
View ArticleUpgrade Preparation
I am interested in how other practices prepare for an upgrade. Between the Security Attributes and Logs Guide (198 pages), the Browser Release Notes (updated 3 times since 11.52 was released), and the...
View ArticleResource Schedule >10 providers and only 1 eCW instance
Does anyone on the browser have any suggestions for working the resource schedule when they have more than 10 providers in a day? On the desktop version when we have more than 10 providers/resource...
View ArticleSuper Helpful Plugin Update Reminder
Just wanted to say that I really like these pop ups, excellent development and worthwhile investment of time & resources
View ArticleAnyone have patients using interfaceable blood pressure cuffs?
Is anyone using any of the medical devices listed in my.eClincalWorks like patient blood pressure cuffs or glucometers. We want to buy a large amount of patient use blood pressure cuffs and looking at...
View ArticlePlugin version 4.4.594 breaks label printing
I already made a ticket about this, but I’m curious if any of you have noticed it as well.If you are on the browser version and updated to version 4.4.594 of the plugin, are you still able to print...
View ArticleDon’t publish to patient * mandatory fields
Recently if I chose to not publish to portal a test result or DI (eg a scanned colonoscopy pathology report the gastroenterologist sent me for my files which I attach to a custom DI test called...
View ArticleReceiving faxes from SureScripts for prescription refills (case # 9999968)
Addressed eCW case # 9999968We do not have E refills turned on for our providers. We are primarily an EXE practice. In order to get prescription refill faxes to our refill fax inbox there is no way to...
View ArticleInsurance Eligibility
Has anyone else had issues with insurance eligibility. We have been having issues all week. Sometimes I can get it to run successfully, although, it seems to take a very long time. Most of the time it...
View ArticlePermissions, permissions, permissions…
Been trying to create an eCW staff account that should have read rights to Encounters, Claims, and Payments. Unfortunately, the permissions don’t seem to work as described. I know there isn’t a read...
View ArticleDoes anyone know how the “Find” function under “Hub”>“New Appt” works or...
To say the interface is “opaque” is an understatement.Does anyone know how to use this function?
View ArticleVisit SUB Types
Curious if anyone is using the Visit SUB Types? If so, how you are using it and if you notice that it affects anything else in the EMR. We are debating using it, but not sure if it will affect...
View ArticleKiosk Chip Reader for Credit/Debit Payments
Hello, My clinic is currently using slide card readers and in order to follow banking compliance we are required to use chip readers. We currently use Kiosk at our desk and are going to possibly be...
View ArticleNetwork Dragon pop up box in V11
Is there a way to remove the pop up box during dictation? Provider does not get the box in the thick client and wants it removed from the web version of eCW. I tried to adjust settings and that did...
View Articleplugin 4.5.904
Hi, does anyone have the msi for plugin 4.5.904. I see the change log for it on the support portal but haven’t seen any mention of the actual msi. Thanks in advance
View ArticleExternal MRN
Do any of you use the External MRN field in the demographics screen to store the master patient index (MPI) in order to associate patients with other applications/databases in your organization? Being...
View ArticleAWV alerts
How are you setting up your AWV “alerts”? I know there’s patient specific and CDSS alerts but anything more creative? Thanks
View ArticleBrowser, clearing the cache and restarting the computer
We’ve been on browser since 2018 and it seems like I have to tell users to constantly hit F5 and/or restart the computer to work without having lots of glitches and stoppages. Something just doesn’t...
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