EPCS Post Data Center Move
Our practice utilizes AD FS.Ever since the inception of EPCS, our providers had issues trying to re-authenticate when attempting to send the rx (ultimately eCW forced the user to log out, or it would...
View ArticleInsurance Eligibility
Has anyone else had issues with insurance eligibility. We have been having issues all week. Sometimes I can get it to run successfully, although, it seems to take a very long time. Most of the time it...
View ArticleKiosk staff routing
You can select a staff member to receive demographic updates, repayment posting and insurance updates. However, there isn’t one for consent forms. If you select D bean and go to ‘unassigned’ it shows...
View ArticleEclinical touch slow
I have been using touch for about 10 years. Over the past few months I have noticed a lot of slowness. Also a lot of freezing where I have to close and open again. ICW may take 30-50 seconds to open...
View ArticleManual Eligibility gets deleted by PM Tasks with no record of data being entered
Is anyone else having issues with the Manual Verification and notes being deleted out of eCW when a PM eligibility job runs?When we have a carrier who is eligible for electronic eligibility, but comes...
View ArticleMerge Issue HELP!!- eCW deletes tons of info of merged off chart- what are...
Major patient safety issue and eCW refuses to respond with their best practice recommendation on how to get the data into the ‘saved’ chosen chart. In an upgrade we took last August the document failed...
View ArticlePCF Module
Is anyone using PCF in ecw? We are about to activate in Training and was hoping we aren’t the only ones.
View ArticleIs there a way to merge two accounts of the same patient?
Greetings,We have a new patient who came to use yesterday and we had a new account setup for her.This morning we realized that she had been to the practice 9 years ago in 2013 and had a different...
View ArticleSmart Forms for School/Camp Health Forms
Hello,I was wondering if anyone has come up with a solution to replacing Smart Forms? Our practice would benefit tremendously if we could create custom Smart Forms. (Yes, I am aware there is charge.)...
View ArticleBest way to result patients on radiology tests
I am looking for ideas on what part of the EMR you use to “result” patients when you order tests, CTs, MRIs, etc. We typically get the reports faxed to us and they are attached to the patient docs as...
View ArticleVisit SUB Types
Curious if anyone is using the Visit SUB Types? If so, how you are using it and if you notice that it affects anything else in the EMR. We are debating using it, but not sure if it will affect...
View ArticleData Center Move
Our POD was recently moved to the Azure data center after receiving assurances that the data center migrations have been successful with no issues from our SAM. Post migration, we found out the move...
View ArticleNot Receiving all ERAs
For the last several months we have not been receiving all the ERAs from the Clearinghouse. ECW states this is a glitch and there is no fix at this time. It is a seriously frustrating event and not...
View ArticlePatient Portal
Hello, we want to have the PrintName tag work inside email reminders. I have tried this tag inside of our TEST environment and it only shows the provider FN and LN but no title. Anyone know a tag...
View ArticleCampaign Patient Satisfaction Surveys
We’ve activated post visit surveys via Campaign and it’s working surprisingly well. One issue we’ve found, which is major, is the inability to change the 1-10 scale to comply with NPS industry...
View ArticleeCW in a VDI environment
We are considering moving away from RDS/Terminal servers and moving toward a VDI environment (VMware Horizons most likely). Does anyone currently use a VDI solution with eCW? Pros/Cons? We host...
View ArticleDragon Dictation Issues
Using web based Dragon provider is experiencing two issues:Provider dictates dash and gets an unsupported character error. Provider’s last spoken word in the sentence routes to being the first word in...
View Article11.52.305 dumpster fire
Our upgrade to 11.52.305.41 has been a disaster to say the least. FaxingBroken Client upgradebroken APL ReportsGone Slave ServerOut of Sync for three days Print scheduleput your glasses on Patient...
View ArticleInsurance Eligibility
Has anyone else had issues with insurance eligibility. We have been having issues all week. Sometimes I can get it to run successfully, although, it seems to take a very long time. Most of the time it...
View ArticleStatic Version of eCW?
We have had significant issues with eCW over the last year (we are down on average half a day per week, they respond poorly, every “update” adds new bugs and no new features) and are looking at a...
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