Patient Portal - Immunization / Visit Summary Errors
We have been having issues with our patient portal for the past couple weeks where the Immunizations and Visit Summary don’t load. It simply loads forever and then states there was an issue displaying...
View ArticlePortal Documents
Anyone turned on portal documents yet? This is maybe more of feedback to ECW than anything else but just got off an hour long conversation with a tech. This is after I have had a ticket open since...
View ArticleProblem list ICD9 to 10’s
We have some patients that have ICD9’s still in their chart. Is there not a scheduled job or any automation to change these?
View ArticleSuper Helpful Plugin Update Reminder
Just wanted to say that I really like these pop ups, excellent development and worthwhile investment of time & resources
View ArticleWhat preparations do you do for upgrade roll-outs?
We are upgrading from v11.40 (July 2019) to V11.52.153.16 in a couple weeks. It feels like a too-huge, too-overdue upgrade, but like alot of users here, the new Script Standard is mandatory, so we...
View ArticlePrisma
Anyone have experience with this?Any reviews?Is it “free”?Does it integrate into ECW .exe well?Does it cause any new problems?
View Articlelogout screen issues
Hi, Has anyone figured a way around the ECW lockout/reboot problem. Once ECW gets to it’s assigned lockout time, it locks with the stupid defective log in screen. If you don’t login in a certain...
View Articlesignatures on Behavioral Health treatment plans, forms, etc.
How are your practices obtaining patient signatures on Behavioral Health treatment plans, forms, etc. in a hybrid/telehealth model of care?
View ArticlePayment Issues All Week
Anyone else having issues with the Payment Receiver window? For over a week, we have only been able to take payments about half the time. There are two many errors staff are getting. It is either a...
View ArticleV11/12 - Internet Explorer Question
“Internet Explorer 11 desktop application will be retired and go out of support on June 15, 2022”. Question for eCW and eCW social media team.What impact will this have with the .exe version of eCW?...
View ArticleAnyone administering the new HIV injections (Cabenuva)?
We will be starting to administer the new HIV monthly injections soon and I have built the templates and medication/injection in eCW. It is an injection kit that contains two medications/two...
View ArticleInterface Dashboard question
We are working with eCW to build a new interface for messenger (outside company taking that over). The technician in charge of the project asked me to give them access to the Configuration tab in the...
View ArticlePDMP ICON NOT PULLING IN ACCURATE RESULTS
I’ve seen one prior post referencing this-the PDMP icon in ECW (.exe) does not, often , produce results that match DIRECT interrogation of the PDMP/PAT portal of the state in question.Sometimes...
View Articlemy.eclinicalworks - Suggested Videos
Dear, eclinicalworksfix your website. When creating a ticket the website gets hung up when selecting ‘Modality’. There is another thread covering this with overwhelming support to simply remove the...
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Televisit in 2022
How is eCW’s televisit module fairing in 2022? The last time I looked into it was at the start of the pandemic. I’m interested in hearing about your practice-side and patient-side experience (and not a...
View ArticleTracking Time for Coding and Billing
Are there any features in eCW that allow you to track time within the EHR? Now that we can code and bill according to total time spent (as opposed to medical decision making) and there are ironclad...
View ArticleCCM module out of date- whens the update
Jan 1 Medicare changes CCM codes to 20 minutes blocks and replaced some codes with a 99439 for each minutes unit spent on CCM after first 20 which is still code 99490. My CCM billing modules in SAAS...
View ArticleWorkflow for deceased patients
Besides the checkbox under additional info, what other steps do you take for deceased patients? Write off reasonable claims, etc…
View ArticlePlugin version 4.4.594 breaks label printing
I already made a ticket about this, but I’m curious if any of you have noticed it as well.If you are on the browser version and updated to version 4.4.594 of the plugin, are you still able to print...
View ArticleV11/12 - Internet Explorer Question
“Internet Explorer 11 desktop application will be retired and go out of support on June 15, 2022”. Question for eCW and eCW social media team.What impact will this have with the .exe version of eCW?...
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