Inconsistent codes
Patient is 43 years old and established. United Health care denied with following reason. Someone can help me to understand, where I am making mistake. Thank you advance your help.02/18/2022 1 HC:99396...
View ArticleElectronic Procedure Orders
Hi all,My practice has been using paper forms to order interventional procedures and surgeries for patients and we are trying to go fully electronic. We just switched from the EXE version to the Cloud...
View Articleexternal rx history
Several of our providers are complaining that the external rx history function is glitchy.First scenario is that the lexternal rx list is visible. When the user closes out of the current medications...
View ArticleP2P referrals not working
Is anyone else experiencing an issue with their P2P referrals? We were contacted by another healthcare agency in the area and they stated that they have been trying to send us P2P referrals, but they...
View ArticleCQW Worksheet/MIPS
We are mid-size multispecialty clinic (100 providers) and we have spent so much time trying to create the most efficient workflow for our staff for MIPS and quality measures. It has been a struggle...
View ArticleCan only see my user in Jellies
Hello, I am only able to see my user’s D Jelly, I can’t view any other users. My plug-in version is updated, is this a settings issue?Thanks!
View ArticleCCM module out of date- whens the update
Jan 1 Medicare changes CCM codes to 20 minutes blocks and replaced some codes with a 99439 for each minutes unit spent on CCM after first 20 which is still code 99490. My CCM billing modules in SAAS...
View ArticleeMAR success stories & suggestions
Hello, is anyone using eMAR functionality? Please give your review, good or bad & any suggestions/tips. We are looking into it, however it seems limited to us because you can not record...
View Article11e keeps freezing for few seconds every 1-2 minutes
For the last 2 months, 11e becomes unresponsive every 1-2 mins. This happens on different machines, laptops and desktops. Cannot figure out a set pattern. I am not sure if it has something to do with...
View Articlepost upgrade: Ink edit: Why was ability to attach pages to a different...
If the staff made an error and attached a multi patient fax to one patient, previously we could open in ink-edit, right click a page and copy the page to another patient. Why was this functionality...
View Article11.52.305 dumpster fire
Our upgrade to 11.52.305.41 has been a disaster to say the least. FaxingBroken Client upgradebroken APL ReportsGone Slave ServerOut of Sync for three days Print scheduleput your glasses on Patient...
View ArticleAuto web and messenger enable
I know there’s the auto web enable feature on the appt screen if there’s a valid email but is there anything for messenger? If staff have to go into the Patient Communication screen and enable...
View ArticleeCW in a VDI environment
We are considering moving away from RDS/Terminal servers and moving toward a VDI environment (VMware Horizons most likely). Does anyone currently use a VDI solution with eCW? Pros/Cons? We host...
View ArticleSpecialty Forms
Is anyone else having problems with specialty forms? Just started today, not all the information from the progress note is going over to the form.
View Articleway to bypass portal authentication via text code?
Ever since the 2 factor authentication on the portal was implemented I’m spending more time than I should helping patients get access to the portal. Much of the time the issue is they simply don’t get...
View ArticleChrome Developer tool not opening
We have activated the chrome developer tool on several computer to capture logs for slowness.When we press CTRL+SHIFT+I nothing happens with ECW.I can open another program and do CTRL+SHIFT+I and it...
View ArticleTracking Time for Coding and Billing
Are there any features in eCW that allow you to track time within the EHR? Now that we can code and bill according to total time spent (as opposed to medical decision making) and there are ironclad...
View ArticleShare Letters and Forms
There was a recent suggestion to create a post where everyone could share any letters or forms (using merge fields) that you have created that you think would work well at other practices. Anyone game...
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Televisit in 2022
How is eCW’s televisit module fairing in 2022? The last time I looked into it was at the start of the pandemic. I’m interested in hearing about your practice-side and patient-side experience (and not a...
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