Attaching docs to outgoing referrals
We are trying to attach the referral/auth downloaded from Availaity to a referral we created in ecw. ecw doesn’t allow pdf which is what Availity downloads. Does anyone have a workaround or what are...
View ArticleRemoving Custom Take, Route, Frequency, Duration, Refill
Does anyone know where I need to go to clean up the medication’s take, route, frequency, duration, dispense and refill? We have some unapproved units of measures in the list still.Normally the...
View ArticleBest Practice for Disabling Providers
Hello, Does anyone have a workflow for disabling providers that leave the practice? For the last few years we have struggled with the appropriate way to disable their account. We would prefer to...
View Articleplugin 4.5.904
Hi, does anyone have the msi for plugin 4.5.904. I see the change log for it on the support portal but haven’t seen any mention of the actual msi. Thanks in advance
View ArticleHIE Questions
Our practice has two HIE’s (Commonwell and Carequaility) and we have had a few patients request to be opted out of those HIE’s entirely. Does anyone have a workflow created and if so, have you received...
View ArticleMessage from Webpage
Anyone else getting this pop up this week? We are on the executable and can’t understand why this just started this week.
View ArticleHow to jump back several years in Resource Scheduler
Help! There used to be a way to type the date into the Resource Scheduler to view a day in the past. Now it looks like you can only “arrow” back month by month. I need to look at days in 2006 and that...
View ArticlePractice URL not a trusted site
Today, we started receiving the message that the practice URL is not listed as a trusted site. Was there a notification that I missed?
View ArticleProvider cannot lock progress notes
Any idea what might be causing this error when a provider tries locking his notes from the Office Visit screen?“The Encounter(s) 06/29/2022 12:00pm, 06/29/2022 01:15pm are not ‘completed’ and will not...
View ArticleMonkeypox Lab Orders
Has anyone added monkeypox orders to their lab interface? We are performing the testing with our local DPH, but it is outside eCW (we have a bidirectional interface for other orders). They are asking...
View ArticleeCW SSO
Hello! I am curious if any other practices out there have implemented single sign on (SSO), and what their experience has been? We recently implemented it and are running into a couple challenges, so...
View ArticlePopup: diagnosis “is already in the problem list ”
In the diagnosis window, when I choose a diagnosis from the previous assessments list, E clinical works gives a popup saying the diagnosis “is already in the problem list “. Is there any way to stop...
View ArticleLab Panels/Lab Alias
Is there a way to build a lab panel inside of eCW? For example we have a clinic that wants to build an anemia panel so you can click on the panel and it will order all tests included. We would call...
View ArticlePatient Hub - Default Facility
Where does ‘Default Facility’ populate from on the hub? Thanks
View ArticleNew BH Module in eCW (test)
Is anyone participating in the testing of the new Behaviorial Health module in eCW? We are interested and it has a pretty strict timeline, so wondering if it will be put into production this year like...
View ArticleECW Support Portal Change - For Contracts
Has anyone noticed the support portal has changed its process for adding providers? It looks great, but not totally functional. We are supposed to have a bank of licenses and I was told we do have...
View ArticleOffice visits screen - unlocked encounters view
Can anyone tell me why the date range for viewing unlocked encounters on the office visits screen cannot exceed 30 days? Due to timely filing you would think they would be smart enough to make it at...
View ArticleHealow Agent Upgrade Fail
Anyone using the Healow agent with EXE suddenly receive an error pop-up requiring it to be upgraded? When we attempt to upgrade we get a string of errors and it doesn’t do anything, just fails to...
View ArticleCollege/University Health Settings
Hi There - we are a college health service (go Heels) and have been a eCW user since 2009. We are currently looking for any other practices who are are in a college/university health setting. We will...
View ArticleDuplicate and Triple Lab Results on Same Report
For a couple months now we have been having lab results come in from our lab company with some results listed 2-3 times on the same report. For 2 months, eCW has told us “they are looking into it and...
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