Insurance Eligibility
Has anyone else had issues with insurance eligibility. We have been having issues all week. Sometimes I can get it to run successfully, although, it seems to take a very long time. Most of the time it...
View ArticleUser being logged out of eCW
I have a user that is reporting that every time she goes to a different screen or chart, she is kicked out of eCW. Has anyone else had this issue and any tips or tricks I should attempt? Thanks!
View ArticleResource Schedule >10 providers and only 1 eCW instance
Does anyone on the browser have any suggestions for working the resource schedule when they have more than 10 providers in a day? On the desktop version when we have more than 10 providers/resource...
View ArticleTelephone Encounter Report
Does anyone know of a report or a way to discover how many telephone encounters were created and assigned to a provider in a day? We have had staff reach out about this and as far as I know, this...
View Article11.52.305 dumpster fire
Our upgrade to 11.52.305.41 has been a disaster to say the least. FaxingBroken Client upgradebroken APL ReportsGone Slave ServerOut of Sync for three days Print scheduleput your glasses on Patient...
View ArticleBest Practice for Disabling Providers
Hello, Does anyone have a workflow for disabling providers that leave the practice? For the last few years we have struggled with the appropriate way to disable their account. We would prefer to...
View Articlerunning a report on controlled substances
Is there a way in eCW to differentiate a controlled vs. non-controlled substance prescription? We are trying to maintain a registry on patients who receive prescriptions for CS.
View ArticleImmunization Registry
Does anyone know if eCW can received immunization history from a state’s registry? We currently send our data, but it would be helpful to receive hx from the registry. We are currently manually looking...
View ArticleIntake Questionnaires
Hi everyone our practice is currently uploading a pdf copy of our patients digital intake form to patient docs then staff manually enter this data for structured fields. I was wondering if anyone who...
View Articledisruptive patient documentation
We are putting disruptive patient notes as a Global Alert and also as a text image in the patient photo field. Do your practices have any other place that this is documented, so that if a patient...
View ArticleAncillary Charge
How could I take an ancillary payment (like printing medical records) and later manually post it to a claim?
View ArticleVitals only showing from the last progress note in medical summary
In the medical summary, when you select vitals, it only shows/prints the last progress notes vitals and not the entire history of vitals. Our practice would like to print out the entire patients vital...
View ArticleMultiple Incoming Portal Message Copies
Anyone else’s portal on the fritz this morning? We came in to hundreds (and climbing) of demographic updates this morning per patient.
View ArticleHow to update recurring appointments?
Hi all,I have a provider who set the wrong “end by” date for a recurring daily appointment. When I go in to change the end date, the “Update” button is greyed out (on both V11 Desktop and V11e/web). I...
View ArticlePopup: diagnosis “is already in the problem list ”
In the diagnosis window, when I choose a diagnosis from the previous assessments list, E clinical works gives a popup saying the diagnosis “is already in the problem list “. Is there any way to stop...
View Articlebuttons that don’t respond or delayed response for web version
Does anyone else feel like the web version of eclinicalworks does not respond to clicks? Sometimes I press a button like “ok” or “cancel” and it does not do anything. The button appears to “blink” like...
View ArticleLab and TE Productivity Report
I am needing help with running a report that shows users productivity working labs and telephone encounters (addressing them/making comments on them). We are wanting to track the progress of users each...
View ArticleRegistry Enabled Icon in Office Visits
Hello Everyone,We just noticed that a patient has a “R” icon to the left of their name in Office Visits. It seems that it denotes Registry Enabled. Does not anyone know what that means?We have never...
View ArticleAutomation??
I have been using ECw since 2009.I know there are features that I might not have enabled.So here is my request.WIth all the insurance needing HEDIS codes, BMI, etc - is there anything that will...
View ArticleCanadian Pharmacy
Has anyone been able to add in a Canadian pharmacy into the system? I have tried but its getting hung up on the zip code. I’m trying to add the below-attached pharmacy but it’s not in the global...
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