I am needing help with running a report that shows users productivity working labs and telephone encounters (addressing them/making comments on them). We are wanting to track the progress of users each day that work lab and telephone encounter call backs. Is there a report that would be detailed and granular enough to show a breakdown of how a nurse box was worked in a day, week, month (sorted by user and what they did with that lab/TE). We are just needing to track the productivity of staff. Any help is appreciated! I have looked into EBO Report 4.16, but im not sure its what I need.
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