Plug-in Versions
What is everybody’s strategy with plug-in versions? - Do you not upgrade plug-in versions at all?- Do you upgrade plug-in versions only when your ECW version gets updated as well?- Do you upgrade...
View ArticleResource Schedule Start
We are slowly transitioning into 11e and when we open the Resource Schedule, the schedule time at the top of the window is 8AM. We start appointments at 7AM and always need to scroll up. Then, if we...
View ArticleDeleted Faxes
We have a high volume of faxes, dozens of DID lines but only one deleted faxes box. Does anyone have this setup so there’s a deleted box per DID or at least more than one? ecw hosted fax server. Thanks
View ArticleSearch feature
Is there a way to search for a patient by just a telephone number which is a demographic field?
View ArticleUnlocked notes
Is there a setting or a security setting that would prevent a provider from seeing/treating patients but at the same time allow them to lock progress notes? The idea being they can’t see patients until...
View Articleecw shuts down when printing - post upgrade
Try and print a progress note and ecw completely shuts down. I thought I resolved it by setting adobe as default pdf/xml but it’s not working with another computer. Any ideas?
View ArticleReferrals, P2P and Direct Addresses
Is anyone having trouble with P2P and/or finding providers with direct addresses in the lookup? The feature itself is kind of garbage all of the time with the system magically creating duplicates,...
View ArticleEHR Training Vendor
Does anyone use an outside vendor for new provider/staff training? Looking for a company that can do this for us.
View ArticleHow to give patient’s a risk score
Hi Everyone, We are trying to find a way to give out patient’s a risk score in eCW and then be able to pull reports based on the information. Is anyone else doing this? We were wondering if the...
View ArticleToo much or not enough?
Can anyone help direct me, or share what your best practice is for leaving enough, but not too much information on voicemails for patient appointment reminder calls?
View ArticleAny practices using NexHealth for online appointment booking/form integration?
Have been researching online patient booking/forms/payment solutions. Nexhealth from their demo seems pretty promising anyone have real world experience with it and its integration capabilities? Their...
View ArticlePractice Consent on the Patient Portal
We updated our practice consent and I put spaces and returns, however, it just makes it one big paragraph.Any ideas on how to fix this.ECW says it can’t be done.Thank you
View ArticleDetermine Active Patient Portal User
How do you determine or consider if a patient is active on the portal? Providers are concerned they are sending portal messages to patients who don’t actively use the portal. There are back end reports...
View ArticleFYI: Terminating Support: Clearinghouse Tab Via eClinicalWorks EXE,browser,...
EXE Mode: early server and client versions of V11.52.305.66 == Navigation: Menu -> Billing (EXE - left side of screen) -> Clearinghouse tab -> Script Error message eCW Support says later...
View ArticleDiscontinued unit of measure
Post update, many unit of measure have been removed, in accordance with NCPDP SCRIPT Standard v2017071. Staff is wondering how to prescribe things like inhalers or syringes. Those are no longer...
View Articleecw shuts down when printing - post upgrade
Try and print a progress note and ecw completely shuts down. I thought I resolved it by setting adobe as default pdf/xml but it’s not working with another computer. Any ideas?
View ArticleDeleted Faxes
We have a high volume of faxes, dozens of DID lines but only one deleted faxes box. Does anyone have this setup so there’s a deleted box per DID or at least more than one? ecw hosted fax server. Thanks
View Article11.52.305 dumpster fire
Our upgrade to 11.52.305.41 has been a disaster to say the least. FaxingBroken Client upgradebroken APL ReportsGone Slave ServerOut of Sync for three days Print scheduleput your glasses on Patient...
View ArticleNEW PATIENT FORMS
Hi All,We are trying to shorten up the time it takes for patients to fill out our new patient forms. We looked into transitioning to the portal but didn’t really care for the way it looked. We have...
View ArticleDon’t publish to patient * mandatory fields
Recently if I chose to not publish to portal a test result or DI (eg a scanned colonoscopy pathology report the gastroenterologist sent me for my files which I attach to a custom DI test called...
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