ECW cloud profile??
I have a few doctors that continue to have issues daily. Slowness, freezing, IMO not loading, etc.I can not locate any issues within the event viewer. It does not happen all the time so it is hard to...
View ArticleWhat preparations do you do for upgrade roll-outs?
We are upgrading from v11.40 (July 2019) to V11.52.153.16 in a couple weeks. It feels like a too-huge, too-overdue upgrade, but like alot of users here, the new Script Standard is mandatory, so we...
View Articlev11.52 message in Treatment window?
Have practices on 11.52 seen this note about IMO in the Treatment window? We don’t want users using Classic Search for many reasons, so this is confusing.
View ArticleAxis column in Assessment window
Our test environment is on 11.52 and in the Assessment window there is a column “Axis” that we do not have in our production environment. Also, in the test environment there is no “SNOMED” column that...
View ArticleFinal questions before our 11.52 upgrade this Fri
We’re finally getting upgraded to 11.52 on Friday at 9pm. Specifically client version 11.52.75.7.My questions:-Are the concurrency lock issues resolved? are you guys dealing with concurrency locks...
View ArticleUpgrading to V11.52.153.16
In case anyone is having issues with their portal results not publishing:Yesterday, we upgraded from V11.52.153.4 to V11.52.153.16 to fix our portal issues (results not publishing to portal). We...
View ArticleHub > RX Button
What is the difference between the two filters (Treatment Activity vs All Activity) in the RX button from within the Hub?
View Article2 Factor Authentication
Does anyone use 2 Factor Authentication? If so, what’s your experience with it and which method (email, text, app) did you end up going with. We are looking to start testing 2 Factor Authentication...
View ArticleSocial History not carrying forward
Has anyone struggled with social histories not carrying forward. We have weekly OB visits and having numerous issues with most of the history sections carrying previously entered data forward. We...
View ArticleHow the heck do you fix a special character?
Note from 2020 has an accent mark in it. Note obviously is locked and claim created/paid. Front desk could not open the appt so I showed them how to enter the word without the accent mark into the...
View ArticleGoing to V11.52 tonight and eCW has not provided the upgrade MSI
Due to the latest version build being released last week, the upgrade MSI I received earlier in the month became outdated. There was a task with the installation team scheduled for 8pm (Eastern) last...
View ArticleProviders having to login to ecw multiple times
Has anyone else seen this? I’m not 100% sure but I think it may be due to having multiple people logged into windows, and ecw at the same time, and has only been happening in our exam rooms. For...
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Importing vaccines from state registry
Hi, We upgraded to v11.52.153.16 last week and still wrapping heads around some of the issues we’re getting. This morning a provider reported that he was unable to import administered vaccines from...
View Articleabsolute session timeout everytime I’m working on charts
Does anyone know how to change the absolute session timeout set by the administrator. In the middle of reviewing labs or working in a chart, I keep getting this pop up and I keep having to log in again...
View ArticleIs bulk RX denial possible?
I’m not sure if this is possible but I would like to send bulk denials for RX refill requests. One of our providers expired and I have several hundred to address. I realize that this is an unusual...
View ArticleCHADIS with v11? currently usable or future version…
As a pediatric group, we have been eagerly hoping CHADIS would be available since it was brought up as an upcoming interface at the NUC back a hundred years ago (in pediatrician years). I have heard...
View ArticleAutomatically Bill late cancels for NoShow
We are interested in billing patients a “noShow” fee for appointments cancelled within 48 hours of their appointment time. Has anyone been able to automate this process? If so, I’d like guidance on...
View ArticleNEW OBSTRUCTION TO PRESCRIBING .exe
Has anyone else seen this? The latest obstruction to prescribing (as if there weren’t enough already). .exe From telephone encounter,<Send>-this appears. The symbol is “locking” the prescription...
View ArticleeClinicalTouch 3.9.5 - it’s a DISASTER
Seems that we can’t use eClinicalTouch now after the latest “update”After the latest eClinicalTouch update, eClinicalTouch now crashes when we’re in patient docs and frequently times out and crashes....
View ArticleOdd Categories showing in templates and pulling forward in HPI since upgrade
Has anyone experienced about 40+ categories showing in the HPI of templates? We had probably 30 templates I built years ago become corrupt with HPI categories, such as Birth Information, Oncology,...
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