Note from 2020 has an accent mark in it. Note obviously is locked and claim created/paid. Front desk could not open the appt so I showed them how to enter the word without the accent mark into the error message and click Replace All. But obviously the accent mark is still in the locked note, so the error fires every times. Cannot get to the note that the character is in. I tried encounters list, progress note drop down and right click on schedule, but cannot get past the error. Assume I have to unlock the note and fix it? Will be an issue with getting past the claim, but I just want to get to the note first to see how to handle this.
How are ya’ll handling these?
Thanks,
Karen
