Final questions before our 11.52 upgrade this Fri
We’re finally getting upgraded to 11.52 on Friday at 9pm. Specifically client version 11.52.75.7.My questions:-Are the concurrency lock issues resolved? are you guys dealing with concurrency locks...
View ArticleeClinicalTouch 3.9.5 - it’s a DISASTER
Seems that we can’t use eClinicalTouch now after the latest “update”After the latest eClinicalTouch update, eClinicalTouch now crashes when we’re in patient docs and frequently times out and crashes....
View ArticleSidexis - 11e Customers
Looking for any other Sidexis customers on 11e, one of our practices is struggling (and has been) and we continuously hear it will be resolved in the next update.Anyway—just looking for other customers...
View ArticlePatient Lookup (V11.52.153.16 - Browser)
We are testing the V11.52.153.16.Is there a setting that allows the patient lookup screen to use my last lookup?I prefer to look up by account number.Every time I open the Patient lookup window I have...
View ArticlePatient Portal Labs
We are starting to get complaints from patients that results are not publishing to the portal. In researching the accounts of 2 patients, we noticed only 1 lab order/result displayed in the portal. All...
View ArticleVersion upgrade
This is probably a silly question but I don’t know the answer. With an upgrade, eCW upgrades your version overnight, correct? Then we install the plug in files? And if that is correct, can the plug in...
View ArticleList of Areas with Special Character Issues in 11.52
Sharing in case it’s helpful, will update as we find more. If you guys know of any others let me know and I’ll add them to the list. Special Character Issues:-Notes & General Notes section of a...
View ArticleEVA…does it work
When we upgraded to V11 we did not turn on EVA. I’m wondering what everyone else’s experience is with EVA…does it help providers? Are there internet security concerns? Does your staff feel it’s...
View ArticleInvalid Fax Document error
Hi all,Sometimes when I try to fax a document or letter from the .exe version of ecw, it will give me an error that says “invalid fax document”, but still seems to go through and/or work? Why does this...
View ArticleTelehealth Related Updates
Hello Everyone,I wanted to create this area for Televisit related updates which I post in periodically. I have been posting updates in all the other threads and will attempt to consolidate it here....
View ArticlePoint of Care Assist add on from United Healthcare
I had a meeting with our Network Engagement Manager this afternoon and she is recommending this add on product that works with ECW. It works with patient eligibility, authorizations, lab/radiology,...
View ArticleHow do you track follow-up from office visit to ofiice visit in ECW?
Any suggestions or experience with doing this in ECW?This has been a gross issue with this EMR from day#1-the lack of any field/pop-up to identify clinical issues that need to be followed from visit to...
View ArticleHow often do you do PHQ2/9
Apparently for MIPS, every eligible encounter requires a PHQ2/9. If it’s not done, patient is non-compliant. We know of another FQHC ecw facility who only does it once a year on the kiosks so I’m...
View Articlefeedback on user training guides for 11.52
We are upgrading to 11.52 on 8/27-8/28 and are preparing training documents to send users the week before. Would anyone currently on 11.52 be willing to review our training guides to see if they touch...
View Article11.52 Security Settings
Can anyone share the current list of security setting options in 11.52?
View ArticleKiosk - Patient Authentication
One of our facilities is requesting patient First Name, Last Name, DOB and Phone to authenticate even though we have it set to First Name, Last Name, and DOB. Any ideas why it is asking for phone...
View Article2 Factor Authentication
Does anyone use 2 Factor Authentication? If so, what’s your experience with it and which method (email, text, app) did you end up going with. We are looking to start testing 2 Factor Authentication...
View ArticleeClinicalTouch 3.9.5 - it’s a DISASTER
Seems that we can’t use eClinicalTouch now after the latest “update”After the latest eClinicalTouch update, eClinicalTouch now crashes when we’re in patient docs and frequently times out and crashes....
View ArticleUseful Google Chrome Extensions
We are transitioning from eCW Desktop to eCW Web App (we predict its gonna happen forcibly once IE disappears). To make the Web App more efficient, are there any useful Chrome Extensions you guys use...
View ArticleHow do you track follow-up from office visit to office visit in ECW?
Any suggestions or experience with doing this in ECW?This has been a gross issue with this EMR from day#1-the lack of any field/pop-up to identify clinical issues that need to be followed from visit to...
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