Client browser version lacks highlight and copy in progress notes and labs
I use EXE version of client and is now being forced to switch to Browser version. (EXE version is not being released for V 12). I am Ok with the switch. However highlighting text (to copy and paste)...
View ArticleRunning list of essential features still missing from the Browser version
We keep hitting roadblocks with the browser version.The latest, is that my front desk can’t use the bubblesheets. There is a bubble sheet button but it is grayed out. As if , ‘yes we plan to enable...
View ArticleUsing questionnaires in the office
Hopefully we’re just missing something obvious…. is there a way to do questionnaires in the office? Everything I see searching for using questionnaires is about using them in the portal or kiosk. We’re...
View ArticleDowntime Process
Does anyone have a good downtime process when eCW or PSM has an unexpected downtime? I am used to having some type of redundancy in terms of patient information when the system is down.1. Incremental...
View ArticlePrinting lab orders - multiple pages in web version
Another moved to web version issue. When we print lab orders in the web version from the common send screen, its printing on multiple pages. Sometimes including 1-4 orders per page. In exe it would...
View ArticleWe upgraded to V12! AMA
We upgraded to V12 last night from V11e and EXE (our users were split half and half). Moved (or tried to move) all our staff to the Web version for a few months before upgrading to V12 for practice. We...
View ArticleBombarded with calls from tech support
When I create a case on my.ecw, no matter my listed availability, I am just absolutely bombarded with phone calls, emails, voicemails, and messages. I’m talking at LEAST 2 calls an hour, but more...
View ArticleEncounters list defaulting to 10 results?
In the middle of the day, eCW suddenly changed the default number of results to 10 when clicking on the encounter tab in a patient’s hub. It used to just auto-fit. Now it’s an extra several clicks. Did...
View ArticleReport for past due Immunizations
I’m not seeing anything but is there a canned report for Immunizations that are past due? Staff want to be able to pull a report for the current day and see all scheduled patients who need...
View ArticleV12.0.1.03007116 Security Attributes
Here is my documentation for the security attributes I’ve found in my test environment. There is a lot of variability with item keys being off/on with different clients so there is no guarantee that...
View ArticleT-jellybean
Hey all, we just upgraded to v12 on the 7/1. We have staff who are unable to have a # show in the T Jellybean and when hovering on the T, the Accounts, Actions, and Claims show as an “x”. As a...
View ArticleApple - API for accessing Medical Records
Has anyone asked ECW about this functionality? ECW is statng that the ball is in Apple’s Court and that is why ECW is not available on the Apple Platform when trying to access your Medical Records.I...
View ArticleAnyone else being audited for performance year 2022 Primary Care First PCF...
Is anyone else being audited for performance year 2022 Primary Care First PCF eCQM submission? We are currently on V11.52.153.16_79 and CEHRT expired on 12/31/22 (which we knew). PCF auditors are...
View ArticleHealow Issues?
I was wondering what sort of success anyone is having with Healow Televisits? We seem to have a lot of inconsistencies with patients receiving the texts, joining the session, etc. How’s this working...
View ArticleUsing questionnaires in the office
Hopefully we’re just missing something obvious…. is there a way to do questionnaires in the office? Everything I see searching for using questionnaires is about using them in the portal or kiosk. We’re...
View ArticleAnyone willing to talk with our Medical Records Admin?
Our medical records department is running into many workflow issues as we make the transition to the web user interface. Looking for someone familiar with indexing documents from scan/fax inbox....
View Articleanyone else having issues with sending or recieving orders? We heard...
Did anyone else hear about this ?
View ArticleElectronic consents?
Hey all,Wondering how/if other organizations are doing electronic registration/consent forms. I’ve been looking into healow questionnaires since we do use healow CHECK-IN, but we don’t want the annual...
View ArticleSocial History—everything merging automatically
Every time users click on social histories or Smart Forms, all previous information drops on the progress note. This creates problems when users don’t update information or dates. Is there a setting to...
View ArticleBlocked encounters policy?
With V12, we can now block encounters from posting to the patient portal. We were wondering if any other practice is utilizing this feature, and if so, what your policy looks like regarding it? We are...
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