eCW Dental using Dexis
Hello, Is there anyone who uses eCW Dental (v11 web version) & Dexis who experienced that Dexis xray from last patient seen always pop up randomly?So dental staff after they’re taking xray or...
View ArticleOngoing issues with Healow Check-In.
Hello, my practice’s patients have been dealing with an intermittent issue with our practice’s Healow portal from the patient facing side and I want to check if anyone else here has experienced...
View ArticleFaxing attachments to locked progress notes
Looking to see if anyone has found a way to attach a document to a progress note, so that when you fax it, the attachment goes with it (ie. operative report, test results). We have tried several...
View ArticleUpgrade to V12 web version?? Does it actually work?
We are using the exe version and we will may move over to the version 12 web version. In the meantime, we are trying the web version v11.5 and have been having numerous basic functionality problems...
View ArticleUpgraded to V11.52.305C.66_64
We have had nothing but problems any time we upgrade ECW. We use EXE Desktop Version. The latest upgrade we have had problems with account inquiry, referrals, medical records, diagnostics. Every...
View Articlev12 Chrome version
Can anyone get a proper answer if ecw is going to support bubble sheets on V12 browser edition at any time in the future, or has it been abandoned as a feature?Has anyone found a usable, practical...
View Article“FIND” Appointment in .exe vs 11E
There is a “find” appointment function in .exe. This allows you to find an open appointment slot at some future date.There is a “Find” button in 11E (Hub>“New Appointment”). I foolishly assumed it...
View ArticleWhat are you doing for faxing Lab or Diagnostic Imaging Orders for patients...
This just starting coming up about a week or so ago. We are on the browswer and when we go to fax Orders, Labs, or Diagnostic Imaging, our staff are telling us that they are unable to see the lab...
View ArticlePlugin auto updating to V5.3.1950
I was curious if any other V12 customers are having the excitement today of all of their computer plugin versions auto updating to V5.3.1950 unprompted and restarting computers. We have confirmed we...
View Articleis there a way to link a default ICD for a ordered lab
Hi, Trying to automate this and see if ECW can save us some manual labor time. Currently staff link “Best guess diagnosis” for a lb drawn. Invariable it’s not covered and patient gets sent a bill...
View ArticleSpell Check in 11e?
Does anyone have experience with using, adding to, or modifying the spell check dictionary in 11e? We’re transitioning from the .exe version to 11e and users are struggling with the available...
View Article“V12 EXE is not planned for release in 2023”- eCW Support Portal today
Well, there you go. It’s about time (and we’re EXE users, except at four clinics that are on Macs).Doesn’t seem as though that would lead one to believe it will be released in 2024, either.
View ArticleEncounters list defaulting to 10 results?
In the middle of the day, eCW suddenly changed the default number of results to 10 when clicking on the encounter tab in a patient’s hub. It used to just auto-fit. Now it’s an extra several clicks. Did...
View ArticleMedication Samples in eCw with barcode scanners?
Does anyone give medication samples to their patients? If so, how are you capturing these and documenting them in eCw?Thank you for any information.
View ArticleECW made us switch payment processors and now our kiosk credit card readers...
Hello there, this has been a rather ridiculous issue. Earlier this year we were informed by ECW that our credit card payment processor would be switching from Vantiv to Global Payments (formerly...
View ArticleAnyone willing to talk with our Medical Records Admin?
Our medical records department is running into many workflow issues as we make the transition to the web user interface. Looking for someone familiar with indexing documents from scan/fax inbox....
View ArticleManaging Plugin Updates
Question for large practices using browser version…How do you manage plugin updates?We have about 100 workstations. We deployed plugin version 4.3.503 last April and have not pushed anything out since...
View ArticleUnlocking notes
OUr practice does not allow providers to unlock notes, recommendation from install support team. Can you share when/how you use this feature. Or is it safe to just ask for an addendum for any/all...
View ArticleSupport me in asking for this enhancement—view old progress notes on web version
There is one problem in web version that is not a problem in exe (desktop) version of eCW. When you are seeing a patient, and you are in their progress note, you may need to see when the patient first...
View ArticleHealow Chatbot
Is anyone using the Healow Chatbot in V12? We just migrated to the eCW Cloud and upgraded to V12 over the weekend. I am working on setting up Healow Chatbot but wondered if there was anyone on the...
View Article