Bombarded with calls from tech support
When I create a case on my.ecw, no matter my listed availability, I am just absolutely bombarded with phone calls, emails, voicemails, and messages. I’m talking at LEAST 2 calls an hour, but more...
View ArticleNerve Conduction Studies
Is anyone performing Nerve Conduction Studies in their clinics (& getting reimbursed)? If so do you use a procedure or an order?ECW DO NOT CALL ME ABOUT THIS POST!
View Article11e keeps freezing for few seconds every 1-2 minutes
For the last 2 months, 11e becomes unresponsive every 1-2 mins. This happens on different machines, laptops and desktops. Cannot figure out a set pattern. I am not sure if it has something to do with...
View ArticleIntake Questionnaires
Hi everyone our practice is currently uploading a pdf copy of our patients digital intake form to patient docs then staff manually enter this data for structured fields. I was wondering if anyone who...
View ArticleStructured data double entry
After the V12 upgrade, one of my HPI templates (Medicare Annual Wellness Visit, built by us, not ECW) has all the structured data elements doubled in it. Does anyone know if this is a known issue and...
View ArticleP2P registration required for eCW televisit
I have been waiting for a over a month to get a basic answer from my business development rep about why P2P registration is required to use eCW televisit. Does anyone on here know?- eCW do not create a...
View ArticleWhat are you doing for faxing Lab or Diagnostic Imaging Orders for patients...
This just starting coming up about a week or so ago. We are on the browswer and when we go to fax Orders, Labs, or Diagnostic Imaging, our staff are telling us that they are unable to see the lab...
View ArticleFax Inbox issue with Browser Version
We have this weird issue with several users. It appears to only be affecting a small population. All of these users have laptops. When they go to print something out from Patient Documents ( faxes that...
View ArticleECW minions monitoring
Is there anyway we can kick out the ECW minions? I specifically post on this site to avoid a ticket. They read my posts here and put tickets in that I don’t want and waste my time.
View ArticleMyeClinicalWorks.com Tech Support- SLOW PERFORMANCE ticket option
We are an eClinicalWorks cloud customer interested in anyone’s experience using the “Report System Down/Slow Performance Issue” option in the MyeClinicalWorks.com website.From our initial work with eCW...
View ArticlePreferred Name and V12
We have been waiting for the Preferred Name field in the demographics to carry over to all parts of the patient chart. Since 2018 we have been added the preferred name (mostly for our trans patients)...
View ArticleV12 Performance and Printing issues
Anyone else who has upgraded to V12 and noticed random slowness/freezing on certain screens and random printing system errors?We have cases opens for all these issues but the slowness is random and we...
View ArticleEditable TIff viewer
What desktop app are people using to edit all scanned documents from the documents folder- like highlight, or write on? 99% of our scanned documents and incoming faxes are TIFF format. Browser...
View Articleecw is down today?
Hello, Anyone having the same issue that ecw is down? exe and browser are down at really bad timing :(
View ArticleeCW Telehealth SSL Certificate
Has anyone setup telehealth with an SSL certificate? I’m trying to get a straight answer from support but every time they respond it just makes it more confusing. I"m just trying to find out if I need...
View Articlemoving billing in house?? v RCM
I am in a solo practice in Richmond. I have a mix of insurance and cosmetic patients in my practice. I have been using eCW for a while, but have been using an outside billing company for the last 8...
View ArticlePrint Super Bill
Does anyone know how to print the super bill in v12 web when we go to Progress Note > Details arrow > Super Bill?Used to be a print button and now we have to do it by Ctrl + P which prints the...
View ArticleNew provider license changes?
Has anyone created a ticket recently to have a new provider added to their database? Within the last week, it seems the process has changed. When I try adding a ticket for a new provider license, I...
View ArticleEnterprise generate claim batches by practice
Does anyone with an enterprise submit claims batches by practice? If so, did you have to set up pm jobs for each batch submission to be submitted automatically? Currently we submit every claim in one...
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