Healow Check In - Issues with ecw verbiage
We activated this a couple weeks ago and it’s been a success. One issue we’re having is patients clicking “Check In” and not visiting the front desk when they arrive. They’ll go straight to the waiting...
View ArticleV11.52.153.16_79
I was recently notified by my SAM (hi, if you get this screenshot!) that i need to upgrade to V11.52.153.16_79. This is what was sent to me:It has been identified that the practice is on a version that...
View ArticleGrayed Out Hub Buttons, Fax Referral Plug in Mode & Not Displayed Button...
Has anyone seen this behavior and/or know the fix for it? I can’t reproduce the behavior and it is happening for one of our providers.I’m not sure if all these are related, but here is what I...
View ArticleIntegrated mouse on laptops failing to work in ECW, but ok in other applications
Has anyone else had this problem? It just started within the last couple days. Appears to be only on Laptop mouse pads?Also a side note, we had to push out a new MSI file due to issues with faxing,...
View ArticleNDC code falling on vaccine admin code on claim and causing errors
I have been working with eCW on this issue for a good while. The NDC code is falling on the admin CPT on the claim and causing an error of missing vaccine units. Billing then sends these to me to...
View ArticleInformation Blocking/Sharing Summary
Hello everyone!I am wondering if anybody here feels confident in confirming any of the below summaries of eCW functions that relate to the sharing of patient information:1. Marking an encounter normal...
View ArticleReferral Status
Can anyone tell me if we have the ability to create our own referral status? And if so, how do we do this?
View Article11e Resource Schedule - More than 10 providers option
Have any 11e users been able to figure out how to get more than 10 providers on the resource schedule? We were supposed to have this feature per release notes I referenced, but we are on the most...
View Article“Examination” vs “Physical Examination”
I just have to ask.Does anyone know the logic behind having these two fields, which to me are essentially equivalent. The existence of two equivalent fields results in problems when templates contain...
View ArticlePortal verification with voice call
When verifying portal account usually a code is texted which works great. We have a few patients that want to use the voice call option but I can’t get it to actually call. there’s also nothing in the...
View ArticlePoint of Care Assist add on from United Healthcare
I had a meeting with our Network Engagement Manager this afternoon and she is recommending this add on product that works with ECW. It works with patient eligibility, authorizations, lab/radiology,...
View ArticleReferrals, P2P and Direct Addresses
Is anyone having trouble with P2P and/or finding providers with direct addresses in the lookup? The feature itself is kind of garbage all of the time with the system magically creating duplicates,...
View ArticleOpening Multiple eCW Sessions on the Same Desktop
We have users who log into eCW exe multiple times to “multi-task” through different windows. For example, 1) the book keeper might have three sessions of exe open while he sorts through three different...
View ArticleUpgrade to V11.52.305.66_33
Good morning,Does anyone have any info on the “lessons learned”, or after action reports on this upgrade?Upgrading from V11.52.153.16_19 to V11.52.305.66_33Thank you, Steve
View ArticleEBO report that refreshes every 30 seconds
Anyone know of a way to create an ebo report that will automatically refresh every X minutes or seconds?
View ArticleElectronic consents?
Hey all,Wondering how/if other organizations are doing electronic registration/consent forms. I’ve been looking into healow questionnaires since we do use healow CHECK-IN, but we don’t want the annual...
View ArticleLocum Tenen PA, APRN
Has anyone read that ECW is no longer allowing Locum Licenses for PA’s or APRN’s that cover the same? They are citing CMS regulations on this, however, I can’t find any regulations that state that this...
View ArticleHealow Issues?
I was wondering what sort of success anyone is having with Healow Televisits? We seem to have a lot of inconsistencies with patients receiving the texts, joining the session, etc. How’s this working...
View ArticleEditing another TE within a TE (v11e)
Wondering if anyone has encountered this/found a workaround. On v11 desktop, if you’re in a TE, you can click hub > encounters > another open TE for the same patient > and then you’re able to...
View ArticleeRX and Refills
Hi All,I am noticing some of the refill responses from the E bean are showing:Refills: ***1*** (1 fill + remaining additional refills)What happens on the refill screen for this to display like that?
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