Repeating Patient Education
Any other users having issues when pulling in patient education in the treatment section, the documentation of printing it duplicates a lot. I have not found a workaround with this and our providers...
View ArticleDiabetic Education Documentation
Do any other practices have insight on how they use eCW for Diabetic Education documentation. We have educators who need to have more options for documenting vs just a SOAP note. I’ve not found any...
View ArticleBarcode scanners for entering vaccines and tracking inventory
Has anyone had any luck with this? We’ve been trying to start using a barcode scanner for vaccines and thus far it’s not importing any information beyond the vaccine name (no lot #, ndc code, etc).
View Article11E Resource Schedule Appearance
Super minor inconvenience, but the team here was wondering if there was a way to change the “transparency” in the appointments on the resource schedule in 11e. You can see through it, to the appt...
View ArticleOrganize Templates in ICW
We are trying to organize the templates in the ICW or Right Chart Panel. Has anyone figured out how to create subtypes/ subfolders in the RCP?If you create categories under template creation, these...
View ArticleEprescription logs - facility “All”
Has anyone else seen issues with the logs being blank unless you select individual facilities? Since our upgrade to V11.52.153.16_79 we have had this. We have a ticket open and eCW support is looking...
View ArticleDymo 550 Turbo Network Printer
Has anyone gotten a Dymo 550 Turbo network printer to work with the plug in eCW? I can get it to run on a local machine, but I cannot get it to work networked so all our users can print to it. The...
View ArticleTelemed Consent Form Logs
Hello everyone,We have upgraded our TEST environment to V11.52.305.66_33. Our SAM told us in this new version we would have a log of the telemed consent forms that would be located inside patient...
View ArticleHow does the Expiry option (date) work in the patient documents?
Being asked about the Expiry feature in patient documents and have gotten conflicting info from eCW on how this function works. Thanks
View ArticleView ERA
Hello everyone I was wondering if anyone could help me.All of a sudden with an ERA with multiple claims the “View ERA” button while viewing a claim, or while posting a payment now brings up the entire...
View ArticleDeleted Faxes
We have a high volume of faxes, dozens of DID lines but only one deleted faxes box. Does anyone have this setup so there’s a deleted box per DID or at least more than one? ecw hosted fax server. Thanks
View ArticleEligibility checking
I having issues rechecking eligibility (resubmit). This used to work fine, not sure exactly when it broke, probably in the last couple of weeks? Need this function to update eligibility after fixing an...
View ArticlePublishing education to portal via template
Is there a way to publish portal education via a template? I see you can attach a pdf but I’m trying to cut out some unnecessary clicks. Some of our Quality Measures require structured data which is a...
View ArticleFax confirmation page - eCW digital fax solution
To whatever eCW technician reading this : PLEASE don’t attempt to call me or create a ticket for me related to this.I’ve been searching around the site and haven’t found anyone trying to print fax...
View ArticleAlternative To Midmark ECG
Does anyone know of a viable/workable alternative to Midmark ECG that doesn’t break at least once a week, require a reinstall, driver replacement, reconfiguration, reset, and rework only to break again...
View ArticleOutgoing faxes and failed Faxes since the upgrade we are on the .33 version.
Is anyone else having this issue with faxes stuck in an outgoing status? Or faxes that failed and now are sending M jellybeans every minute to the person that sent the fax? One provider dialed the...
View ArticleeCW kiosk and virtual visits
Hello, We are interested in implementing healow kiosk but before we do we wanted to gather some information regarding virtual visits and the kiosk. We like the idea of the kiosk but we are concerned...
View ArticlePhysical Therapy “Specialty module build”
In version 12 ECW is releasing several Specialty specific progress note functions. Unfortunately at the moment Physical Therapy is not one of them, but I am working with several ECW staff to generate a...
View Article11E Document Management - Fillable Forms and Electronic Signatures
Hello,We went live with 10e in Jan 2018 and upgraded to 11e in April 2018. We are exclusively web client users. Since our implementation, neither eCW, Topaz or Scriptel can show us how we can...
View ArticleTelephone encounter inbox
Hi, Often we keep TE’s open for ongoing medical encounters. eg: Pneumonia, started rx, keep TE open so we know to fu next week. TE is part of the medical record. But that can lead to a long list of...
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