Capitation
Is anyone using capitation for claims? We’re having issues with a scheduled job not auto capitating all claims. Any help is appreciated. Thank you
View Article11e keeps freezing for few seconds every 1-2 minutes
For the last 2 months, 11e becomes unresponsive every 1-2 mins. This happens on different machines, laptops and desktops. Cannot figure out a set pattern. I am not sure if it has something to do with...
View ArticleeCW Browser Reviewing Midmark ECG Issue
We have been on eCW since 2005 and using Midmark ECG since 2010 or before. We are in the process of moving to the browser and our providers are having problems using the Midmark Ecg button to view the...
View ArticleAdobe PDF error (523:523)
Is anyone else having adobe issues when viewing documents attached? Example is a colonoscopy we create the order and attach the outside document. Another example is billing> Payments> Add a...
View ArticleWhat preparations do you do for upgrade roll-outs?
We are upgrading from v11.40 (July 2019) to V11.52.153.16 in a couple weeks. It feels like a too-huge, too-overdue upgrade, but like alot of users here, the new Script Standard is mandatory, so we...
View ArticleDisallow use of ISMP Frequency Error-Prone Abbreviations item key
For practices that have this turned on, what was the training like for providers? Do they get easy-to-follow error messages?
View ArticleInsurance Authorizations
Does anyone know how to get an insurance authorization that is populated by our Front Desk or Insurance Auth people into an appointment to file to Box number 23 on a HCFA 1500 form?Currently our...
View ArticleWhich Version Is Best/Correct?
We are currently on V11.52.153.16 and have been since August 2021. My SAM just sent me an email letting me know that we can upgrade to V11.52.153.16_40. My question is why not upgrade us to...
View ArticleEVA…does it work
When we upgraded to V11 we did not turn on EVA. I’m wondering what everyone else’s experience is with EVA…does it help providers? Are there internet security concerns? Does your staff feel it’s...
View ArticleCapitation
Is anyone using capitation for claims? We’re having issues with a scheduled job not auto capitating all claims. Any help is appreciated. Thank you
View ArticleMaking Social History Answers Default in Grid FOrmat
Is there a way to default for every user to show the grid (drop-down answer format) in social history instead of the wizard format (separate screens and click throughs). I know you can go into the...
View ArticleStill looking for support after one month of first ticket…
I don’t like to do this but I’ve been patiently waiting for a month now to get an answer/support with SAML RSSO integration from our third party system into the eCW Patient Portal. It’s been done...
View ArticleAdobe PDF error (523:523)
Is anyone else having adobe issues when viewing documents attached? Example is a colonoscopy we create the order and attach the outside document. Another example is billing> Payments> Add a...
View ArticleLarge, Multi-Page Documents, .exe
We frequently have an issue of large, multipage documents due to outside medical records or long PA (usually DENIALs) forms. ECW struggles with anything over 15-20 pages, and the whole system often...
View ArticleTime Zone
Hello everyone,We have added a facility that will be located in Texas in the Central Time Zone. Our other facilities are all in the Eastern Time Zone. I did not see any information to change inside...
View ArticlePrisma
Anyone have experience with this?Any reviews?Is it “free”?Does it integrate into ECW .exe well?Does it cause any new problems?
View ArticleWhat preparations do you do for upgrade roll-outs?
We are upgrading from v11.40 (July 2019) to V11.52.153.16 in a couple weeks. It feels like a too-huge, too-overdue upgrade, but like alot of users here, the new Script Standard is mandatory, so we...
View ArticleeCW kiosk and virtual visits
Hello, We are interested in implementing healow kiosk but before we do we wanted to gather some information regarding virtual visits and the kiosk. We like the idea of the kiosk but we are concerned...
View Articledocuments auto reviewing
I ran into this a while ago and forgot the fix. We have ekg docs coming back and they are automatically marked as reviewed. I thought it was a setting but hoping someone can refresh my memory.
View ArticleTeleVisits Issue with Android Phones?
Good Morning,Has anyone had patients not able to join TeleVisits on Android phones? They get the popup prompting them to allow audio and video but there seems to be no way to click yes to allow and...
View Article