Portal Password Guidelines for Patients are Incorrect
We finally received our new portal login screen this morning. We are extremely disappointed that it still does not provide the patient the correct criteria for the password requirements. We receive...
View ArticleRegistration Rules
Are there any registration rules that can be created to address issues with the patient demographics info? I’m looking for a way to trigger an error if the patient doesn’t have a recent...
View ArticlePDMP vendor Logicoy
Hello,We are looking to activate PDMP in eCW. There are two vendors that we can choose from, one being Bamboo Health (formerly APPRISS) and the other is Logicoy. I wanted to see if anyone here choose...
View ArticleLab/Rad results to the patient portal Virtual vs Current vs Future
Has anyone else noticed that only orders that are placed as current orders will only come back to the patient portal once the results are received?What I am hearing from patients, is that they are not...
View ArticleVendor Downtime
Is there a place to go to see when eCW supported items or eCW vendors are experiencing downtime?I ask because as IT we started getting emails about ePrescriptions in a failed status (1/24/2022). The...
View ArticlePublishing labs to the Portal Once Received
eCW emailed out their patient engagement email for April today.In this email we were notified the following;“To enable more efficient compliance with information-blocking regulations, eClinicalWorks...
View ArticlePlugin v4.1.8
eCW has released plugin v4.1.8 and I notice that incognito mode works in plugin settings.There is also a new plugin setting, “Accessibility Features”—I do not see anything on the portal about the...
View ArticleeCW workstation and Windows Settings
We have been experiencing performance issues within ECW for the past several months and are working with techs to try and figure out where the issue lies. I was sent the document “ECW workstation and...
View ArticleGiving take-home COVID tests to patients
Is anyone giving take home COVID tests to patients? We are going to be giving out approx 1000 COVID tests to patients to take home to self-test. Providers want to somehow add those to eCW to keep...
View ArticlePatient Hub button removed from lab/DI window? 11.52
The button shows in the exe version but browser version is missing Hub button on lab/DI order window. Surely this can’t be an enhancement.
View ArticleAdobe PDF error (523:523)
Is anyone else having adobe issues when viewing documents attached? Example is a colonoscopy we create the order and attach the outside document. Another example is billing> Payments> Add a...
View ArticleReminders Task My Setting?
We are upgrading to V141.52.241.16.2 this weekend and I’m going through testing.I have 2 accounts. One that is an admin account that has almost every security attribute enables. My other account (test...
View ArticleLab/Rad results to the patient portal Virtual vs Current vs Future
Has anyone else noticed that only orders that are placed as current orders will only come back to the patient portal once the results are received?What I am hearing from patients, is that they are not...
View ArticleHealow Online Appt Request
We are a 100+ provider practice and we are looking at enabling the Healow online appt request option for our primary care patients. We have already enabled one provider to test and the functionality...
View ArticleCCM module out of date- whens the update
Jan 1 Medicare changes CCM codes to 20 minutes blocks and replaced some codes with a 99439 for each minutes unit spent on CCM after first 20 which is still code 99490. My CCM billing modules in SAAS...
View ArticlePDMP for Resources
We have just hired a new NP listed as a “resource” in our eCW. She states that in her last practice on the same EMR obtained through the same hospital network, she was able to access the state PDMP...
View ArticleHas anyone else have their data Center moved?
We had our data center moved about 2 weeks ago and we are now experiencing log in errors for random people when they try to sign inAnyone else have this issue?
View ArticleUpdating allowed amount to match fee amount
Is there a way to update all Allowed fees in the fee schedule to match the Fee amount, without having to touch all CPT codes in the fee schedule. Im sure there is, but Im not seeing it.We may or may...
View ArticleWhich Version Is Best/Correct?
We are currently on V11.52.153.16 and have been since August 2021. My SAM just sent me an email letting me know that we can upgrade to V11.52.153.16_40. My question is why not upgrade us to...
View ArticleGiving take-home COVID tests to patients
Is anyone giving take home COVID tests to patients? We are going to be giving out approx 1000 COVID tests to patients to take home to self-test. Providers want to somehow add those to eCW to keep...
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