NDC error with codeine-guaifenesin
A provider on 11e is still getting an NDC error trying to send codeine-guaifenesin even after the code was corrected. Anyone else?
View ArticleCovid results reporting
Hello, We started doing rapid Covid antigen tests recently. How are you reporting results to States, CDC, or Health Depts? Is there interface in ECW, similar to the ones we use for MIPPS? Do we need to...
View ArticleCOVID-19 oral antiviral requests and administration
Have any practices developed a workflow for documenting COVID-19 oral antiviral requests and administration?
View ArticleeBO - Emailed Reports Not Delivered
We have been issues with emailed reports from eBO for close to a month now. It started with reports being held up in a waiting status and delivered hours (or more) later than the scheduled date. Then...
View Articlemy.eclinicalworks - Suggested Videos
Dear, eclinicalworksfix your website. When creating a ticket the website gets hung up when selecting ‘Modality’. There is another thread covering this with overwhelming support to simply remove the...
View ArticleTelevisit provider having mic issues
Thought I would pick the brains of fellow admin/users here. We have one provider that has been unable to conduct Televisits because his mic is not working and/or the patient cannot hear him. It works...
View ArticleEclinicalTouch Labs
Can one “Quick Transmit” lab orders via eclinicaltouch wirelessly? Can one print lab specimen labels wirelessly via eclinicaltouch? Want to try this for drive through COVID testing.Thank you for your...
View ArticleeClinicalTouch for Letters
We cannot open any letters in the IPAD. Our letters cannot be even seen. Ecliniforms work. Error is “File not Found on Server” Of course, all letters can be seen in the desktop version. ECW has not...
View ArticleHealth Assessment Record Set up (Immunization Record)
I have asked ECW about any documentation on set up and modification of the Health Assessment Record, but they are telling me that there is NO documentation regarding the set up and maintenance of this...
View ArticleIs anyone using an outside company for their patient engagement?
Is anyone using an outside company for their patient engagement? If so, does anyone have any information or reviews of a company named CareMessage? Apparently they handle the appt reminders as well...
View ArticleEPayment report Export to Excel Option not working
Export to Excel option not visible in the Export & Info dropdown in Epayment Report even though the Enable the Export to Excel option on the EPayment Transaction Report setting is...
View ArticleV11/12 - Internet Explorer Question
“Internet Explorer 11 desktop application will be retired and go out of support on June 15, 2022”. Question for eCW and eCW social media team.What impact will this have with the .exe version of eCW?...
View ArticleUsername Tables
Strange issue, some users can log into browser version of eCW, but cannot log into .exe or iPad - they get message about incorrect password. Reset password, user can log into browser version, but...
View ArticleeRx Network Issue, default to Print (System Outage)
Greetings eCW Users! A new ‘feature’ in eCW has been provided that needs more attention as eCW claims it is not happening to anyone else. When ePrescribing, sometimes you get “A network issue has...
View ArticleContactless Check-in tracking
Has anybody figured out a good way to track how many patients are using contactless checking? EBO field that we can use to run reports? We would just like to figure out what percentage of patients...
View Articlemy.eclinicalworks - Suggested Videos
Dear, eclinicalworksfix your website. When creating a ticket the website gets hung up when selecting ‘Modality’. There is another thread covering this with overwhelming support to simply remove the...
View ArticleHow do you handle PT INR’s
Currently one method is that the provider sends an order over to our lab (meditech) along with a Standing Order Letter advising this patient will be coming frequently. We do use the Flowsheets as...
View ArticleeBO - Emailed Reports Not Delivered
We have been issues with emailed reports from eBO for close to a month now. It started with reports being held up in a waiting status and delivered hours (or more) later than the scheduled date. Then...
View ArticleCOVID-19 oral antiviral requests and administration
Have any practices developed a workflow for documenting COVID-19 oral antiviral requests and administration?
View ArticleProgressive Telephone Encounter Priority
We are using a progressive prioritization system for telephone encounter (Priorities 1-5 depending on urgency) rather than the binary High Priority or standard priority that eCW offers. This is...
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