Different Lock out Behavior in ECW (Please try again in 15 mins)
One of our providers was locked out after hours, but received a different msg this time of “account disabled, pls try again in 15 mins”, when he tried again in 15 mins the account was still locked and...
View ArticleMedication History - List of Medications is Gone in v.11.5
I hope this can be fixed because it’s a HUGE problem for providers! And frankly it hinders patient care and potentially exposes patients to unnecessary medication side effects and duplicating treatment...
View ArticleStuck on “saving profile please wait”
Hi all,Just wondering if any of you have seen this problem. It’s only affecting one provider computer though, so it’s not global. When they close the application, it just stays stuck on the “Saving...
View ArticleDisabling the Auto Update w/ Plugin v 4.0.318
v4.0.3 brings the ability to auto update the plugin, which is great but running the upgrade will require admin privileges. I don’t know of any other clinic that gives all staff admin rights, so I’m not...
View ArticleECW Slowness at multiple clinics today
We’ve been experiencing ecw lagging in many areas today within the last 2 hours, hosted in San Fran, anyone else having issues today? Put in a ticket and reached out to our SAM.
View ArticleMedication alerts
Is there a way to cut down on the number of medication alert pop-ups when prescribing? Our ECW system just did an update and now when prescribing controlled substance, I get three different pop-ups...
View ArticleAUC // 11.52.225+
Trying to get a feel for who is/has made plans to upgrade to 11.52.225 for AUC CDSM, and any feedback?We have been advised that there is a smaller patch available soon that will contain the same AUC...
View ArticleFax confirmation page - eCW digital fax solution
To whatever eCW technician reading this : PLEASE don’t attempt to call me or create a ticket for me related to this.I’ve been searching around the site and haven’t found anyone trying to print fax...
View Article.EXE>Progress Notes>What does “S” symbol next to “Follow up” do?
I put this to support, and got a vague answer (and a closed ticket!).When you launch it it has all sorts of unexplained fields associated with it.This being ECW, the icon is unlabeled and there is no...
View ArticleeCW is down
Both EXE and web are not responding right now. EXE won’t even open. We have no other issues with other systems at this time. Any one else having issues?
View ArticleQuick transmit lab option on eCW Web App
Hi guys, There’s a quick transmit lab option on eCW Desktop app. Is there a corresponding option available for eCW Web App?
View Articleassigning modifiers
Due to worker shortage, we are having problems findings coders so I am learning to do cpt coding linking and modifiers myself. Is there any easy way n ECW to auto link modifiers and sequencce ICD code...
View Articleremoving CPT code associated with vaccine
Ok, this might be a confusing question, so I hope I can explain clearly. The short version is- is it possible to REMOVE a CPT code associated with a vaccine, and have there be NO CPT code associated...
View Articleerror message in Letters after 11.52 upgrade
We are receiving this error message when opening Letters since we upgraded- has anyone else experienced/found fixes?
View ArticlePractices Performing Research
Our university is starting to get deeper into clinical research involving human trials and I am curious to hear feedback from anyone whose research units participate in eCW.We are starting to consider...
View ArticleConsent form/phq9
Is there any other way except for using I pad for the consent form and phq9?.We are still using good old paperThanks
View ArticleVersion 9.0 Problem List in Locked Progress note- help!
In version 9.0, when you lock the progress note, it adds the active problem list to the note even though it wasn’t present there before the lock. This didn’t happen in version 8 (at least for us).For...
View ArticleRead only access security settings template?
Hi everyone, I was wondering if anyone had a read only access security template for ecw end users that they would be willing to share? Our IT person and I have found you can create a template for read...
View Articleassigning modifiers
Due to worker shortage, we are having problems findings coders so I am learning to do cpt coding linking and modifiers myself. Is there any easy way n ECW to auto link modifiers and sequencce ICD code...
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