Automated NDC Job - Anyone using this?
Anyone out there using the ‘Automated NDC Job’ located in Reports Console titled Manage RX NDC Job? Back in August 2020 several folks discussed it (and all of the other issues we have with NDC code...
View ArticlePortal messages going to wrong provider
After our update a few weeks ago we are having portal messages going to a random provider. You can select 3-4 of our newer providers, send them a message and it’s routed to one incorrect provider. ecw...
View Articleeprescribing V11.52 MANDATORY upgrade = NDC and numerous other errors
We performed the mandatory upgrade in the middle of August and have had nothing but problems yet I cannot find any other threads with similar issues. The number of error types make it difficult to...
View ArticleCreating a folder in the fax inbox dropdown (where the facilities live)
I think this might be a “what the heck are you talking about” question:We have a company that works our fax inboxes. There are adamant that some of their other clients had eCW add a ‘folder’ to the...
View ArticleImmunization printing based on users default facility
We have a handful of staff that switch between our three clinics. When they print an immunization record it lists their default facility as the address. (Admin > Staff) Anyone run into this?
View ArticleDifferent Lock out Behavior in ECW (Please try again in 15 mins)
One of our providers was locked out after hours, but received a different msg this time of “account disabled, pls try again in 15 mins”, when he tried again in 15 mins the account was still locked and...
View ArticleNew HIV injection - Cabenuva
Is anyone here administering the new HIV injection, Cabenuva? There is a loading dose and then a maintenance dose monthly. I’ve built these, along with an in-depth template for the providers and...
View ArticleDisabling the Auto Update w/ Plugin v 4.0.318
v4.0.3 brings the ability to auto update the plugin, which is great but running the upgrade will require admin privileges. I don’t know of any other clinic that gives all staff admin rights, so I’m not...
View ArticleeCW is down
Both EXE and web are not responding right now. EXE won’t even open. We have no other issues with other systems at this time. Any one else having issues?
View ArticleSmart Health Card or Any Digital Vaccination Confirmation?
Is it possible now or does anyone know if it will be possible to generate an electronic verification of COVID vaccine status from ECW?Apparently , this is possible with Epic and Cerner.
View ArticleHosted Vs SAS version
Hi allGood morningWe are an Internal Medicine practice with 3 providers using ECW since 2010 The response time is too slow for us to see patients despite having the highest bandwidth that we can in our...
View ArticlePatient Portal Email - Spanish
Anyone figured out a way to send the welcome email in a way that allows spanish (or any other) language speakers/readers to see and understand it? We have links in most places that will toggle...
View ArticleAnyone administering the new HIV injections (Cabenuva)?
We will be starting to administer the new HIV monthly injections soon and I have built the templates and medication/injection in eCW. It is an injection kit that contains two medications/two...
View Article“This Document is not attached to an office visit”
Greetings,When we receive faxed documents into our inbox, on the “document details” screen we used to be able to click the “Progress Notes” button on the bottom to open the last progress note.Now when...
View Articleaw snap
I have several providers getting this message throughout the day.Any idea what might be causing it? Connection issues?It is happening on wired and wifi devices.Thanks!
View Articleerror message in Letters after 11.52 upgrade
We are receiving this error message when opening Letters since we upgraded- has anyone else experienced/found fixes?
View ArticleImmunization printing based on users default facility
We have a handful of staff that switch between our three clinics. When they print an immunization record it lists their default facility as the address. (Admin > Staff) Anyone run into this?
View ArticleICD 10 Non Billable message in Assessment window
Since the 11.52 upgrade providers receive this message when selecting the Cough diagnosis. Have any other practices experienced/fixed this? I did log a ticket with eCW.
View ArticleSending a fax, security
Has anyone come across wanting to prevent a user from Free Text typing a fax number. i.e. instead of selecting from the drop down list the user free types a fax number, however this in turn sends to a...
View ArticleExternal Rx History glitch
Since our version upgrade, all meds in External Rx History have the name of the provider of the Progress Note attached to them, rather than the prescribing provider. I have logged a ticket, but am...
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