Updating a Facility Name
Hey all, We need to make a minor change to one of our clinic’s facility name. Is it really as simple as editing the facility name from File > Facilities? Would this negatively affect anything down...
View ArticleArrival and Duration time
Is anyone having an issue where the front desk is checking in the patient as arrived but it is not showing on the office visit screen to calculate the duration of the visit?
View ArticlePoint of Care Assist add on from United Healthcare
I had a meeting with our Network Engagement Manager this afternoon and she is recommending this add on product that works with ECW. It works with patient eligibility, authorizations, lab/radiology,...
View Articlesynthesis of eCW information related to 21st Century Cures Act
Here is my current understanding of eCW’s features related to the Cures Act. I appreciate any input!eCW has the below features: 1) It is possible to block certain Visit Types (ie Behavioral Health...
View ArticleMedication History - List of Medications is Gone in v.11.5
I hope this can be fixed because it’s a HUGE problem for providers! And frankly it hinders patient care and potentially exposes patients to unnecessary medication side effects and duplicating treatment...
View ArticleUnassigned DI Orders
.exeWe have a problem, often, of diagnostic imaging orders not being “assigned” to anyone by accident (they are not assigned to anyone by default) and then “disappearing”.This is a huge patient safety...
View ArticleKiosk Surgical History/Hospitalization naming
When filling out these on the kiosk it says “Name” for the type of surgery. When I was doing our tests with staff a lot of them entered their own name in this field. I know there is a headline for what...
View ArticlePatient Demographic Logs Issues Server Version V11.52.92.4
The situation: We have implemented an interface with SPHER that provides the progress note and patient demographic logs to SPHER so they can alert to unusual/suspicious activity. (December 2020 is when...
View ArticleUsing Questionnaire in the portal for Patient Consent Forms
Hi, We are trying to add a consent form to the portal, since 99% of patients are doing visits by phone and A/V (like everywhere else) and we were told to create a consent form as a Questionnaire. This...
View Articleorganizational guidelines around use of TEs
Have your practices developed organizational guidelines around use of TEs? ie if patient calls with a request for a provider to generate a Form/Letter it should be an Action rather than a TE.If so,...
View ArticleJTN (Join the Network) -Has anyone assisted another organization with setting...
Has anyone assisted another organization with setting up a JTN account? When clicking on Register, the clinic is needing to enter NPI Number, Medical School/University, and Year of graduation. However,...
View ArticleFinal questions before our 11.52 upgrade this Fri
We’re finally getting upgraded to 11.52 on Friday at 9pm. Specifically client version 11.52.75.7.My questions:-Are the concurrency lock issues resolved? are you guys dealing with concurrency locks...
View ArticleRemoving specialties
I’ve been asked to remove some of the specialties…some are a little crazy and some seem completely made up. Any idea where I can physically remove specialties that have not been used. I see where I...
View Articledocumenting common OB/GYN procedures
How do your practices document common OB/GYN procedures (IUD insertion/removal, Nexplanon insertion/removal, LEEP, etc)?Do you use the Procedure Order with linked codes, or the Procedure section under...
View ArticleMedication alerts
Is there a way to cut down on the number of medication alert pop-ups when prescribing? Our ECW system just did an update and now when prescribing controlled substance, I get three different pop-ups...
View ArticleEBO Slowness
We have been experiencing tremendous slowness when trying to run reports in EBO. I was told that with this upgrade, the issue would be improved. It was not. Is anyone else having this issue? We are...
View ArticleWhy no copy-and-paste ??
I’m certain eCW will call this a “feature” but I call it a crippling effect.In the web-based version we cannot copy and paste information like is done in the EXE.In particular - when a note is locked...
View ArticleList of Areas with Special Character Issues in 11.52
Sharing in case it’s helpful, will update as we find more. If you guys know of any others let me know and I’ll add them to the list. Special Character Issues:-Notes & General Notes section of a...
View ArticleBrowser version not showing all providers in dropdown
I put a ticket in a couple weeks ago and we resolved it by changing Chrome’s ‘zoom in’ setting to 100%, or so I thought. Just noticed the issue is back and resolution is set to 100%. We also messed...
View ArticleeClinicalTouch 3.8 - it’s a DISASTER
Anyone else experiencing frequent (very) and random application crashes? We have this widely deployed for MA/Nursing staff. We had to upgrade to 3.8 in conjunction with our update to v11.52. The...
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