televisit problems - be careful
Ok I was ready to switch over to televisits today but it didn’t go as planed. Here are the problems I faced. Hopefully this makes sense. Provider side: when installing the Healow agent on each...
View Articleclicking sounds navigating around the progress note?
Have anyone ever noticed that default windows clicking should when navigating through the progress note? I never hear it on my desktop even though we have speakers but always hear it on the laptop,...
View ArticleHeads up, Locally Hosted servers getting Medispan Update automatically done...
I signed on yesterday morning to find a message from eClinicalWorks support that “eClinicaWoks has successfully applied Aug2020 Drug Content Update. No further action is needed.” Well that’s a...
View ArticleHow does everyone manage their test environment?
We have kept our test environment active but don’t apply the changes we make in PROD to TEST. Really, the only time we use TEST is when we’re working on an interface. Because of this, we aren’t sure...
View ArticleActions - showing 1 on the Jelly Bean drop down - but no Action present
Anybody having a problem where the T-jellybean drop down shows Action with “1”- but there are no actions when I go to the Review Actions section.Is there a tweak for this?How do I get rid of the...
View ArticleDuplicate ARR
Anyone else now seeing two “ARR” Visit Status codes when in the appointment screen? Just started today. I’m thinking it has something to do with the new Patient Check-In via Healow (which we are not...
View ArticleE-prescribing Scheduled Medications
Hi all,I have no problem with doing this on my ECW account by how do my mid-level “resources” e-prescribe controlled medications if I’m supervising them? I know it has to be sent to my account for...
View ArticleReferral: Reason field Browse
Morning, I’m working to setup referrals for Medical Nutrition therapy and wanted to use the Browse feature within the referral reason field. I was hoping that it would allow me to drop the “template”...
View ArticleMobile Check In for Patients
With the patients starting to return to the offices, the goal is to keep the waiting room as empty as possible. The providers are asking for a tool that would allow the patient to check in on a mobile...
View ArticleLetter Design - Web Mode - Current Date
Any tips on how to get a letter/form in Web Mode to import the Current Date (eg letter printed today and today’s date shows up on the form)?Currently, I only see an Encounter Date option - which is OK...
View ArticleAnyone else having issues with ERA, patient docs & letters right now?
Within the past 15-minutes, I have had six users report that they can’t view ERAs, they can’t open any patient documents and they can’t view/run letters. (They noticed this about 45-minutes ago. Before...
View ArticleVital Signs - What Order & Which Qualifiers
What order do you have for your Vital Signs?What modifiers do you like to use?I am trying to update our Vitals - used by primary care and specialists - so every doc may have a preference for what is...
View ArticleWeb Telecon - replying to patients - Action Taken —can’t easily see message...
In the past, on .exe version, one could do a Telecon and type in Action Taken and then Reply to Patient and the info typed would go into the portal message being sent. So it was in the Action Taken and...
View ArticleWeb encounter - reply to patient-where do you enter the message?
When replying to a patient who has created a web encounter through the portal, do you write in the action taken box, the reply to patient box? If I reply in action taken box then click reply to...
View ArticleTelephone Encounter vs Web Encounter - what’s the difference?
What is the difference in functionality of the Web Encounter vs the Telephone Encounter?I don’t really see any difference in functionality.Is there a reason to pick one over the other?I understand the...
View ArticleRunning Two Incidences of ECW .exe
Is it the case you can no longer run two, simultaneous incidences of ECW.exe?Up to a month ago I did this routinely, now, when I have one incidence running, I can’t open a second (I can’t log in).I did...
View ArticleAdding Subfolders tov"Misc.” in Patient Documents
On ECW.exe, I added subfolders by using “create category”.On .exe, I cannot see these folders in the “Misc.” folder in “Patient Documents”. But on the ECW web, I see the folders.This only occurs for...
View ArticleOrder set extraction
is there anyway we can extract or export Order Sets? We would like to copy the same order sets we have for another practice that is starting up. procedure or guides would be very helpful.thanks!
View ArticleMAJOR CHANGES to E/M coding? AAFP? Anybody else hearing this?
So, if you read on AAFP about the major E/M coding changes coming in 2021 (January)... so, in like 4 months…. you will learn that provider’s notes are going to be basically just time based… no more...
View Articlebrowser-chrome version ineffeicient
As someone very familiar with cloud based apps, I have to comment, after trying to use the ECW cloud product time and again, it is horrible. It takes many more clicks to accomplish the same thing in...
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