Covering provider - refills
When a provider has refilled a medication for another provider while on vacation, it comes back to the covering provider the next month. When we try to send in a refill, it shows that covering provider...
View Articlev11 - Preferred name field screen shots
You can see for yourself whether or not “universally available” describes the enhancement. See below.
View ArticleConfidential Visits
Can anyone share with me any workflows or wisdom on TRUE confidential visits. By TRUE, I mean that even meds or labs or imaging that are done during the visit are all linked to the Confidentiality of...
View ArticleTE for Centralized Phones
We are in the process of transitioning the incoming phone calls from the patients to a centralized call center that can schedule appointments or if needed to talk to triage being transferred to a...
View ArticleLab orders are bring etransmitted but also printing
We are etransmitting 99% of our lab orders but they are also printing. Is there a setting to stop the orders from printing after sending? Thanks
View ArticleImmunization Forecasting Maintenance Window 3-9 to 3-11
FYI not exactly sure what all is involved here. file:///C:/Users/philipt/Downloads/72120315-eCW_Immunization_Forecasting_Hub_Maintenance_Notification_-_Mar_2018 (1).pdf
View ArticleRecommendations needed for options to document patient synopsis from previous...
We have a pain management provider that came from another practice and would like a place where they can document past options used on a patient when they were not a patient of the current practice...
View ArticlePotential scheduling bug identified
We are trying to move our practice from using a combination of eCW desktop and web to exclusively eCW web. We setup visit type rules for 4 visit types (ie max 16 FU from 8-12, max 16 AU from 8-12, etc)...
View ArticleDisappearing HUB Button
See screenshot. We haven’t been able to pin-point what circumstances/clicks lead up to the issue, but intermittently the HUB button will disappear from the appointment screen. Simultaneously, the...
View Article10e and 11e - still no Questionnaire Designer
So….we’re supposed to be pushing everyone to the Portal per eCW.And omitting the Portal Questionnaire Designer from 10e and now 11e is not a good way to facilitate that.**old man sighs once again**
View Articlemerge p2p note
Hi, If a specialists sends the note to me via p2p, is there a way to merge the data? If not, whats the benefit to p2p compared to a traditional faxed note?
View ArticlePatient Education Languages
We are currently using Smart Care/Adam for our Patient Education. To my knowledge they only offer English and Spanish. Are there any other options for more languages? Thanks, Tim
View ArticleCannot Log into eClinicalTouch
Users cannot log into eClinicaltouch today. All of the settings are correct and it reaches the Server. The error is: Login Failed! Please check with your administrator. Users could log in yesterday, no...
View ArticleDeleting Custom Meds
As with many groups, over time, we have developed quite a collection of custom meds. We have tried cleaning this up with renaming the custom meds with prefixes and suffixes. All of this is with...
View Articlesmart forms and CPT link
Is there a way smart forms like the built in ETOH screening if performed is linked to a CPT code for ETOH screening?
View ArticleOther user has changed data….
We keep getting the message “OTHER USER HAS CHANGED DATA WHEN YOU WERE WORKING. FOR PATIENT DATA CONSISTENCY, THIS SCREEN WILL BE CLOSED WITHOUT SAVING”. I understand this is for patient safety and it...
View ArticleFIX: 10e/11e Orders not printing - not compatible with Chrome version 65+
Hey everyone. Last week we noticed we could not print orders from certain machines. eCW states this is because Chrome 65.xxx is not compatible with 10e/11e and we realized those machines had updated....
View ArticleDragon in 10e—having problems
have you guys found that dragon works just as well in 10e browser version as compared to version 10? In version 10 Dragon seems to work fine but when I use it in the browser version it’s almost like...
View ArticlePatient Portal, Appointments now open
Before portal 8 came out and updated for the desktop version, (doesn’t seem to be happening for app version) we are now having patients, schedule appts on our providers schedule. We disabled this, and...
View Article