Anyone on 12.0.2?
Is anyone on 12.0.2? We are hoping to update soon, since we have some major bugs with V12.0.1.03007183. Any bugs to note? Or fixes?
View ArticleWe upgraded to V12! AMA
We upgraded to V12 last night from V11e and EXE (our users were split half and half). Moved (or tried to move) all our staff to the Web version for a few months before upgrading to V12 for practice. We...
View Articleunable to type med lot numbers after 11.52 upgrade
Our nurses are receiving error messages when they attempt to type in med lot numbers- the message is to the effect that the number needs to be entered in/pulled from inventory. Have other practices...
View ArticleAnyone else experiencing Televisit problems?
Please move or correct me if this is posted in the wrong sub. My practice has recently started seeing more patients via Televisits, with one of our providers seeing a full schedule of patients via...
View ArticleBlocked encounters policy?
With V12, we can now block encounters from posting to the patient portal. We were wondering if any other practice is utilizing this feature, and if so, what your policy looks like regarding it? We are...
View ArticleList of Metadata?
Is there a way to pull a list of all data elements/metadata inside of eBO/package? I’d like to have a document (similar to a codebook) that assists with onboarding and understanding of currently...
View ArticlePlug-In Mode and Printing to Network Printers
Hello!Is anyone else using the plug-in version of the web version that eCW recommends and also use Networked printers? We are being told by eCW that the only way to connect to Networked printers is to...
View ArticleProvider name change - unable to change “print name”- help?
Greetings,We have a practitioner who has a name change. Have updated fields in the EMR for Providers with the new name change and it’s working correctly with the update throughout eCW.However, in the...
View ArticleHas anyone had to sign a “CMR request?”
Myself, our Chief Quality person, and our COO received a PDF from someone at eCW we had never spoken to before, and were told to sign it. It’s a “CMR request” and they want us to “acknowledge the bug...
View ArticleAuthy app wrong code
Provider has been on leave for a while. Upon returning she is getting an error when using the authy app. It says wrong code entered. The fob works though. We have resynced the phone in epcs but still...
View ArticleECW made us switch payment processors and now our kiosk credit card readers...
Hello there, this has been a rather ridiculous issue. Earlier this year we were informed by ECW that our credit card payment processor would be switching from Vantiv to Global Payments (formerly...
View ArticleNotifications For Due Surveillance/Screening Testing
Every few years, I like to ask the community, how do they track clinical testing-such as colonoscopies, PSA, mammograms, Pap smears, that are due at certain intervals, at the point of patient care...
View ArticleThe “done” button is done!!
I was so excited to see the “done ” button on the common send is gone this morning!!!! It was becoming such a patient safety issue because of the constant meaningless clicks that were causing...
View ArticleReferrals - Customized Print format
We have been on eCW since 2009 and we do over 35, 000 referrals a year. Initially we had to mail referrals to the patients once the authorizations were completed. The default format of the referral...
View Article“Encounter Form”??
Ok, I have searched and I looked on eCW’s support site, but I cannot find any instructions on creating/editing an encounter form.File > Print > print encounter form brings up a very basic box...
View ArticleRandom Old Orders Appearing Under “L” Jellybean “View All Reports” Option
We updated to : Server Version: V11.52.305C.66_64 I undersand there is a policy to post all results to patient portal now, but, for some unknown reason, orders as old as 8-9 years old are appearing...
View ArticleHEALOW ... Last log in: ______
So, this is a verrry handy piece of information. Tells me if my patient is actively engaged with Healow, or if it’s been forever. However, I can only find it when I have a progress note open. As you...
View ArticleSystem structure for multiple business lines
eCW - I don’t need a ticket created) We have multiple business lines with separate TINs in our system. Some are hospital-owned and some are privately owned, utilizing our billing service. One of our...
View ArticleSurvey: how many times do you have to click a button before the button responds?
I’m just wondering if others have this problem. Sometimes I click on a button and it takes 8 seconds or more to “activate” and respond. Sometimes I click on a button, for example I want to lock my note...
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