Myself, our Chief Quality person, and our COO received a PDF from someone at eCW we had never spoken to before, and were told to sign it. It’s a “CMR request” and they want us to “acknowledge the bug is identified” and give them permission to go in our system and make updates regarding a certain bug.
We have never had the issue/bug they are describing, and certainly didn’t place a ticket for it.
Our SAM is following up with us and asking us to sign it, but we are confused because:
-we have never had to sign anything like this before
-we didn’t have the issue in the first place
-we have never had our SAM be so persistent in getting us to sign something
-they sent it to such random individuals at our organization.
Is this common? has this happened to you?? Are they going to be doing this with every bug from now on?
*eCW, don’t follow up with me about this or reach out to my SAM! We have it handled, I’m just trying to get community feedback.*
