Users getting timed out
Is anyone else experiencing their users getting timed out of the system while they are actively working in ECW? We are experiencing this issue on a random occasion and ECW can’t reproduce the issue.Our...
View ArticleSupport: Now you see it, now you don’t
Anyone else having problems with support tickets being closed without the issue being addressed? We’ve had a whole rash of support tickets being closed, the support tech claiming to have contacted us...
View Articlev11.52 new interaction verification alert
Where do I find the interaction checker. I need to turn it off since in the workflow, it’s occurring twice. Once with the send all screen and once when I add the drug.
View ArticlePDMP Activation
Hi all,How do I get the state prescription drug monitoring (PDMP) activated so it is automatically pulled up in ECW? I heard you could do this but I can’t find a way to activate that. It would be much...
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Incognito screen
Starting yesterday, every time I open a session of eCW, a Chrome window opens in incognito mode. I haven’t made any recent changes to plugin settings, our upgrade happened weeks ago - basically, I...
View ArticleCan’t add meds
Hi all,Since ECW has been showing more warnings in its recent updates, I found that my scribe sometimes cannot add in medications if there are too many warnings/interactions that pop up, whereas I...
View ArticleVaccine lot list blank for COVID-19 vaccines on eClinicalTouch - iPad
Hello all,On the iPad app (eClinicalTouch) list of vaccine lots is blank for our Pfizer COVID-19 vaccine. I beleive this is because we have TWO vaccines linked to the same lot number (Pfizer dose 1...
View ArticleBilling Claims and Encounters
Hi all,I have noticed that when a billing claim is created for an encounter, it then becomes independent of any billing codes or ICD-10 diagnoses entered into a patient note. If there are any changes...
View ArticleAttaching document to telephone encounter
Hi all,I may be missing a step, but when creating a new telephone encounter for a patient, the “document” button is grayed out, and I can’t attach anything. Is this a setting I’m missing somewhere, or...
View ArticleArrival and Duration time
Is anyone having an issue where the front desk is checking in the patient as arrived but it is not showing on the office visit screen to calculate the duration of the visit?
View ArticleBILATERAL JOINT INJECTIONS
We just acquired an Ortho practice and it is common practice to administer joint injections in both extremities. For example, Kenalog joint injections in bilateral knees. I want to build a template to...
View ArticleeBO Reporting on SMS Confirmations
Hi alll,I’ve been tasked with getting some data on how many of our patients are responding to our ‘Reply 1 to Confirm’, etc. SMS prompts, but I’m coming up emptyhanded.Is there any way to report,...
View ArticleInterface Configuration Change Required
This weekend we got an email for each of our interfaces advising that they would need to be reconfigured by June 4 to ‘make sure the interface does not break.’Anyone else get this notice?
View ArticlePatient Demographic Logs Issues Server Version V11.52.92.4
The situation: We have implemented an interface with SPHER that provides the progress note and patient demographic logs to SPHER so they can alert to unusual/suspicious activity. (December 2020 is when...
View ArticleFake Provider Account
Hello everyone,Has anyone had the ability to have a fake provider account added to Test and Production eCW environments?We would like to have these fake accounts to create training videos.Thank you in...
View ArticleAny Suggestions on How to Get a Long-Overdue Upgrade Performed
Hello. I have been contacting our SAM for over a month to get a version upgrade. After much back and forth, he finally contacted me late last week to inform me that an upgrade would be performed last...
View Articleeclinicalmobile down?
Hello,Just wondering if anyone here is having trouble with eclinicalmobile. Both the website and the app seem to be giving us a 404 error. Thanks
View ArticleMedical assistant cannot update medication list because medications interact?
We have had sporadic instances (cannot recreate it unfortunately) where our medical assistant is entering medications for a brand new patient and she is unable to put in all the medications as ecw has...
View ArticleDiclofenac sodium 1 % gel
Since the Medispan drug dictionary was updated the other night. We are unable to order the Voltaren 1% gel or Diclofenac Sodium 1% gel. What are others doing? this is causing havic, this is ordered...
View ArticleConfidential Visits
Can anybody share their workflows for confidential visits for minors? Do you create a separate account? How do you link the account so the provider/staff know there are two accounts.Don’t want to do...
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