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Medical assistant cannot update medication list because medications interact?

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We have had sporadic instances (cannot recreate it unfortunately) where our medical assistant is entering medications for a brand new patient and she is unable to put in all the medications as ecw has a pop up that says the medications interact and are you sure you want to prescribe this medication? She is not prescribing the medication. Simply adding medications the patient is already on from other doctors. So the medication reconciliation is incomplete because we cannot add all the patients medications. It is so sporadic. Has anyone else had this problem?


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