Unable to correct invalid NDC
Since moving to 11.52 we have not been able to add lot numbers for meds/vaccines that have been previously entered with an invalid NDC code. The system requests that we create a new lot and update the...
View ArticleImmunization Details - Source of Hx.
Does anyone else have any issues when you select Vaccination Given in the past (Y) The choices of the Source of Hx do not include Patient?When on the phone with support today, they told me to use Other...
View ArticleUnlocking notes
It looks like everyone on our EMR has lost the ability to unlock previously locked notes. It was working fine until yesterday. Is this a feature of that was removed or is there a way for me to...
View ArticleNew SAM request
I should have done this months ago but we want to request a new SAM and SAM “lead.” Does anyone have a contact for this? I would ask our current SAM but it would be weeks before we received a reply....
View ArticleMedical assistant cannot update medication list because medications interact?
We have had sporadic instances (cannot recreate it unfortunately) where our medical assistant is entering medications for a brand new patient and she is unable to put in all the medications as ecw has...
View ArticleError message when downloading questionnaires into progress note in EXE
We are getting this message for some users when they try to download questionnaires:Unable to reset CSRF token - please relogin to the application. Err: -2147352319 Could not complete the operation due...
View ArticleIs there a way to see what version we are on in Browser?
I used to be able to see version # in .exe by some little trick (that I cannot remember) but is there a way to see the exact version we are on in the browser version? Thanks,Karen
View ArticleAdmin vs. Co-admin
Does anyone know the differences between admin and co-admin? Can anyone list them out? So over the years, I’ve asked htis numerous times, and not one eCW resource can answer it or knows. There is no...
View ArticleIs there a way to disable the patient entered vitals for Tele-Visits?
Our medical records staff is not happy with the amount of “Vitals Info” documents that are generated during Tele-Visits. After the patient consents to treatment, a vital forms pops up and most do not...
View ArticleV11.52.25
eCW said they were rolling this out in bulk to cloud users. Has anyone gotten yet?We are slated to go this Friday night.Wish us luck!
View ArticleWhat is this?
Been working with ecw for almost 10 years and I have never seen this, no one in our practice has. There is an R just to the left of the patient name in the office visit screen and the name is...
View ArticleUpdating a Facility Name
Hey all, We need to make a minor change to one of our clinic’s facility name. Is it really as simple as editing the facility name from File > Facilities? Would this negatively affect anything down...
View ArticleDisappearing surgical history - this is a significant PATIENT CARE PROBLEM...
I’ve been investigating a significant patient care problem that many(most) providers aren’t even aware of. It has been an issue for at least several years and possibly longer. I found 1 similar...
View Article“NEW ACTIONS” under “M” Jelly-Bean Crashes System
Has anyone else noticed that in .exe, V11, that clicking “new actions” under an open “message” (“M” jellybean) causes the system to “freeze” and then the app can only be closed thru task manager??!
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Incognito screen
Starting yesterday, every time I open a session of eCW, a Chrome window opens in incognito mode. I haven’t made any recent changes to plugin settings, our upgrade happened weeks ago - basically, I...
View Articleattaching a document to a Progress Note or TE
Do any of your practices attach documents to Progress Notes or TEs? We have had clinical staff if they could attach a blood sugar log, for example, to bring to a provider’s attention. The Documents...
View ArticleAttaching document to telephone encounter
Hi all,I may be missing a step, but when creating a new telephone encounter for a patient, the “document” button is grayed out, and I can’t attach anything. Is this a setting I’m missing somewhere, or...
View ArticleWe made the move to the cloud!
...and its horrible! We are in Texas and our datacenter is now about 1000 miles away. Being the technical one, I knew that things were going to be slower than they were before but this is...
View ArticleIT staff role in eCW
As a small non profit with a medical practice we only have 1 IT person. When we started with eCw in 2017 this person was given admin role. (Not the main admin) I am working on cleaning up the roles....
View ArticleHealow Check In and Healow Pay
Hi,Is anyone willing to share their experience using Healow Check In and Healow Pay.Someone who might be a multiple site facilityThank you
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