unable to verify Current Medications when there is another appt that day
Some of our providers have run into this issue noted in the Version Notes, but even in situations where the Current Medications have NOT been accessed/verified by a provider in a future visit and the...
View Articlebest way for provider to see when patients are ready
I’m encountering a time-consuming, distracting annoyance that I hope someone has a fix for. My “S” jellybean turns yellow when a patient arrives, of course. If I am working in another patient’s...
View ArticleCharges-Payment Summary question
Hello All,I am new to ECW and I am learning the program with no formal training or manuals. I am trying to pull some charges and payment information for a particular day (Saturday’s) for a particular...
View Article10e Plug-ins installation
For anyone using 10e how do you install the required plug-ins? Do you simply open the EXE and go to Help > Launch 10e Url and they simply install at the pop-up? I’m assuming this is how it is...
View ArticleGO button in treatment window
For some reason this problem is giving me fits. Two of our providers have a GO button in the treatment window when ordering Labs/DI or Procedures. All others are able to add the name of the test and...
View ArticleCharts unexpectedly showing up under S Jellybean’s “Review Progress Notes”
A week ago my S jellybean turned yellow and had an extra circle around it, even though no patients were checked in. Apparently there were progress notes for future appointments that are assigned to me...
View ArticleExternal Rx History: Reliable or Simply Not Working
Anyone else have issues with External Rx History? It seems to work best the next day when I’m doing our daily chart audit, and not very well on the day of the visit when the MA needs it to work. Also,...
View ArticleOrdering Physician to auto-populate on a claim?
I saw this issue had several posts back in 2014, but nothing much since. We were using RCM for billing (don’t!) and now our billing dept is handling everything. They are getting denials from Medicare...
View ArticleFYI - SureScripts is down
Appears they went down at 2:35PM EST. ECW is aware and working with them on a resolution.
View ArticleP2P - Removing provider
I have had several providers leave over the last year.How do I get them out of my P2P?I can’t seem to locate a disable button. We have made the provider inactive however we still get her P2P incoming...
View ArticleBug ID - eCW no longer providing Bug IDs
From my call with eCW yesterday, they are no longer providing Bug IDs. I was told this is a recent policy change. I forwarded this message along to my SAM and awaiting a response. This is frustrating...
View ArticleAre keyboard hotkeys/shortcuts dead in 10e?
While perusing the 10e tutorial videos, I’ve noticed that there are no more underlined letters to denote keyboard shortcuts (eg. press Alt-C to press the Close button which has the C underlined). I’m...
View ArticleMedications Linked to Diagnoses
It seems that whenever we have an upgrade to the program that the link between any medication and a diagnosis is lost. It seems to me that this is a relatively big deal since now many meds will not be...
View ArticleMacros Issues?
Anyone ever have any issues with Macros?I have a psych practice using this feature, only two docs, but my pedi practice doesn’t so I haven’t played enough to know of any issues. One of the docs says...
View ArticleVersion 10e EXE - google version - question on remote connection
One of the key “selling” points of using the new version was to be able to allow employees to work from home. The URL that ECW supplied us with is for internal use only. Out IT is telling us we need...
View ArticleUDS Module and mandatory training
Does anyone use eCW’s UDS Module and had the mandatory training? We were told you had to get the training in order to get the module turned on. We also have been looking at MediQuire for our UDS...
View Article“Medical History Will Not Be Updated in the Right Panel”
As of a few days ago we suddenly have the above show up randomly in the Medical History section. I can update the Medical History in the progress note but it will not be updated in the right chart...
View ArticleImmunizations disappearing from progress note
We upgraded to v10e last week. When I give an immunization during the visit, the documentation for the immunization disappears from the progress note when I sign off on the note. Anyone know how to fix...
View Article10e Plug-ins installation
For anyone using 10e how do you install the required plug-ins? Do you simply open the EXE and go to Help > Launch 10e Url and they simply install at the pop-up? I’m assuming this is how it is...
View ArticleJelly Beans Not Refreshing
We have multiple users reporting their Jelly Beans are not refreshing. They are also seeing Urgent labs, but the bean is not turning red. We have upgraded a few users to IE11 and this has worked for...
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