Handling multiple lab companies - all labs default to sending to company #1,...
We’re trying to make the move to e-faxing more lab orders. Our main lab is in-house and we print those orders. But we have certain tests that are sent to outside labs. When we set up the outside lab...
View ArticleeCW web pop-up message “license has expired”
I have one physician who intermittently gets a pop-up at the top center of her eCW screen that says “License has expired”. After clicking “OK” she gets kicked out of eCW and it unable to log back in...
View ArticleAutomation??
I have been using ECw since 2009.I know there are features that I might not have enabled.So here is my request.WIth all the insurance needing HEDIS codes, BMI, etc - is there anything that will...
View ArticleV12 Provider workflow
If you have upgraded to v12 is the provider workflow much different? Any changes to be aware of that might throw them off? Did anything else in v12 confuse any of your departments?
View ArticlePopup messages when adding histories
Can’t say when it started, but probably got worse when we went to 11e. I notice it most when in documents and trying to update the ICW pane with surgeries/hospitalizations etc, but I also get alerts...
View Articlehow to delete or inactivate a visit status code
Is there a way to remove or at least inactivate a “visit status code” in eCW?I have a list of like 20 visit status codes, many of which are duplicates or old codes we no longer use. (Someone created...
View Articletreatment notes - keywords search by “contains” rather than “starts with…”
I am referring to making a progress note, going to Treatment tab, selecting Add Notes for a problem.In browser version, I have a list of all my keyword phrases. Some I use very commonly. But I am...
View Articlemedical history view when in progress note details
I am in process of transitioning from EXE to browser version of eCW…I am having significant problems when doing my progress notes, when I open up the “Allergies/Medical History” section, instead of...
View ArticleFailed Prescriptions
Does anyone know if there is an issue with eCW medication interface in the state of Michigan? We are getting a lot of failed electronic medications.
View Articlehow to edit / customize the prescription fields for...
Greetings,I am using the EXE version of eClinicalWorks.In the prescription writing section I’ve previously customized the dropdown options/selections of these prescription fields that are required, but...
View ArticleConfidential Visits
Can anybody share their workflows for confidential visits for minors? Do you create a separate account? How do you link the account so the provider/staff know there are two accounts.Don’t want to do...
View ArticleCustom Campaign
Hi All,Anyone else having issues with custom campaigns? I have been trying to send out emails and nothing is being sent. Support tried to help and got the same result. Thanks, Allen
View Articleturn off P2P
anyone know the setting how to turn off P2P so other providers can’t send consults to me via this method. I’ll stick with normal workflow of fax.
View ArticleWe failed a VFC Audit. Need to include staffs credentials in name
We failed one our VFC audits sections because the name and credentials of the medical staff isn’t showing. eCW is not able to enable the credentials of the medical staff in the immunization section....
View ArticleV12 and Dragon Medical One Formatting
After upgrading to V12.0.2.03003067 with plug in 5.3.4593, we are having issues with the text formatting of Dragon Medical One. After transferring the dictation into the EMR (any box, any where) it...
View ArticleMacros
Has anyone encountered an issue where Macros that were created under Admin role and were marked as ‘Share with Others’ have been deleted? eCW says there are no logs for Macros. Any specific security...
View ArticleHealow Check in - Multi Disciplinary Practice
Hi - we are a multi disciplinary practice with various discipline specific departments. I"m researching implementing Healow Check in - however it looks like you can’t customize sections by facillity -...
View ArticleElectronic prescribing of diabetes supplies
After almost 20 years of of using eCW, we still struggle with electronic prescribing of glucometers, pen needles, and strips.The Multum database is not complete. Not every brand is not included. We...
View ArticleSpell Check V12
How do we add words to the Spell Check feature in V12? I do not see an option to add a word to the dictionary like in prior versions.
View ArticleECW made us switch payment processors and now our kiosk credit card readers...
Hello there, this has been a rather ridiculous issue. Earlier this year we were informed by ECW that our credit card payment processor would be switching from Vantiv to Global Payments (formerly...
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