We’re trying to make the move to e-faxing more lab orders. Our main lab is in-house and we print those orders. But we have certain tests that are sent to outside labs.
When we set up the outside lab company, the system now defaults to sending ALL labs to that company. Even if we set up multiple lab companies and designate tests to go to certain labs, it tries to send everything to the first company set up. You have to manually change the destination for every single lab order.
In the screenshot, I ordered a test that’s supposed to be sent to “Test Lab” and it even SAYS configured for Test Lab, but it’s trying to send it to Exact Sciences. You have to pick the right lab in the dropdown and apply it to the lab on every lab order to change it.
Is there a better way to do this?
ECW - I’ve had tickets and talked to support on this, so I do not need another contact. I was told by multiple people that it’s working as designed. I’m looking for how other practices are handling it because it’s a pain point for our users.