I have one physician who intermittently gets a pop-up at the top center of her eCW screen that says “License has expired”. After clicking “OK” she gets kicked out of eCW and it unable to log back in for ~10 minutes. Since it’s intermittent I cannot get any logs or an eCW tech connected fast enough when it happens.
This started in August, 2023 when she began using eCW web (we were on V11.52 back ). The pop up still occurs even after upgrading to V12.0.1+ and plugin version 5.3.4593
Anyone else encounter this issue? If so how was it resolved?
*I do not need eCW to call me for this issue at this time.*