Log in screen loop
I have a provider that when she tries to log into the application, she ends up in an endless loop of not letting her log in (just keeps going back to log in screen), and has to completely shut down and...
View ArticleClick Through Freezes
V12.0.1.03007142 Plugin 5.3.4593 I have 1 provider (out of ~50) whose progress note click through will freeze up after several times clicking the next button. The number of click throughs he can get...
View ArticleDymo 550 Turbo Network Printer
Has anyone gotten a Dymo 550 Turbo network printer to work with the plug in eCW? I can get it to run on a local machine, but I cannot get it to work networked so all our users can print to it. The...
View Article36415/99000 set up
Could anyone suggest how to set up venipuncture codes with 99000. We want this to drop automatically when those particular labs are ordered, but only 1 unit of it
View ArticleWe failed a VFC Audit. Need to include staffs credentials in name
We failed one our VFC audits sections because the name and credentials of the medical staff isn’t showing. eCW is not able to enable the credentials of the medical staff in the immunization section....
View ArticleFAX inbox Plug-In Mode Vs Web Mode.
Good afternoon.We are still on 11 305C. Yes we were told we needed to upgrade to 12 because our version of MYSQL was EOL.Our issues are with 11E. 1 When in the fax inbox web mode you cannot delete...
View ArticleMy pet peeves with eCW
2 things that have never been resolved and one actually got worse. Why oh Why does eCW not allow patients to upload documents or images in patient portal. I asked Girish about this back in 2014 at a...
View Articlehow to delete or inactivate a visit status code
Is there a way to remove or at least inactivate a “visit status code” in eCW?I have a list of like 20 visit status codes, many of which are duplicates or old codes we no longer use. (Someone created...
View Articlefastest way to open progress note
I know this is a small detail but if your a physician and you use the resource screen to get to your progress notes, whats the fastest way top open the progress note. Double clicking the patient name...
View ArticleProblems with Smart Search?
we are having issues with Smart Search. Any one else? We opened a ticket and they say its only use
View ArticleDoes anyone have opion of ECW vs other EMRs?
Didn’t know where to put this, so I put this question in this folder.Anyone with any opinoin if there are better EMR options than ECW?I have used Meditech, which is somewhat “better”, and interacted...
View ArticleClick-choice options
Hi all,Do you know where I can add custom click-choice options for use when prepping meds? e.g. once daily, twice daily, three times daily that can be clicked and used in the New Rx box.thanks, Nathan...
View ArticleeCW Down?
9:34 AM: [First User Reporting Issues] All our users are pretty much unable to do anything in the EMR currently getting errors like this when attempting to login or navigate menus: eClinicalWorks Error...
View ArticleAnyone else find the eClinicalTouch 4 iPad app completely unusable?
We are a heavy eClinicalTouch practice (all clinical staff, 50% of providers) because of how efficient and simple the eClinicalTouch 3 app was. It achieved that by focusing on efficiency over...
View ArticleWhy does ECW have issues with certain keyboard symbols, ie. <?
I’ve never gotten a straight answer from ECW about this.Why does it refuse, seemingly in only certain fields,common keyboard symbols such as “<”?I’ve never seen any other application have this...
View ArticleLog in screen loop
I have a provider that when she tries to log into the application, she ends up in an endless loop of not letting her log in (just keeps going back to log in screen), and has to completely shut down and...
View ArticleDid you all know that excluded/failed texts count as sent texts??
There’s a limit to 4 texts per day. We found out that excluded or failed texts COUNT AS PART OF THOSE 4. In our case, we have school-based clinics, so we exclude certain providers and visit types from...
View ArticleMSSQL how to find the super user account name and password
Need to upgrade to version 12. However need to know the superuser name and credentials so we can take care of items listed on the exceptions report. —database user XXXDbUser need to have db_datareader,...
View Articleapparently I am the only practice that has complained about popup messages
I was told by eCW support today that I am the only practice who has complained about having excess popup messages in eCW? I was under the impression that others were not happy with unnecessary popup...
View ArticleKiosk and Questionaire integration- poorly designed
Does the product development team or any of the users in ECW noted that putting questionnaires in the kiosk is a nonstarter and bad idea as it’s designed. I’ve stayed away form questionaires for 15...
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