Did you all know that excluded/failed texts count as sent texts??

There’s a limit to 4 texts per day. We found out that excluded or failed texts COUNT AS PART OF THOSE 4.
In our case, we have school-based clinics, so we exclude certain providers and visit types from sending automated appointment reminders. The patient doesn’t receive the texts, and in their communication log, it shows as FacilityExclude (aka didn’t send). We tried to send a manual text to the patient regarding their care- lo and behold, it doesn’t send because we’ve met the message quota for the day WITH THE FAILED/NOT SENT TEXT MESSAGES.
Are we getting billed for these too, then??
Absolutely ridiculous. We already put in a case and got this information confirmed. Insanity.