Active sessions
We you go to the Staff or providers screen under Admin (web version) you see active sessions.Will someone explain to me the numbers there? I have some providers with over 100 Active sessions. Thanks!
View ArticleSending e-refills is incredibly slow. ECW told us it’s Surescripts fault and...
Sending e-refills has become incredibly slow. Usually taking between 45-60 seconds after clicking send before the next one comes up. I opened a ticket with ECW but their final answer is “Surescripts...
View Articlereport on prescriptions with no remaining refills
Have any practices found a way to run a report on prescriptions with no remaining refills, so that the team can proactively reach out to patients when appropriate?
View ArticlePPD Not a vaccine or Immunization so can we document this someplace else?
I was thinking of building it as an IH labThoughts?
View ArticleIs anyone using Healow Insights?
Hi all Is anyone using Healow Insights? http://www.healowinsights.com/ What has your experience been thus far. Does eCW charge a fee for this? Is the connection process easy or difficult? Is the data...
View ArticlePrint labels from resource schedule
Hello,Does anybody else think the ability to print a patient label should be accessible from the right click menu on the resource schedule? Currently, we have to open the appointment, go to the hub,...
View ArticleIncognito showing up all of a sudden
Has anyone else had incognito mode all of a sudden become enabled on there end? We didn’t enable it but its effecting all of our users and wondered if any other facility is having the same issue?
View ArticleFake Provider Account
Hello everyone,Has anyone had the ability to have a fake provider account added to Test and Production eCW environments?We would like to have these fake accounts to create training videos.Thank you in...
View Articleantibiotic stewardship
Have any practices done any projects or reporting on antibiotic stewardship using eCW features and tools?We started by trying to run reports on the diagnosis “bronchitis” but found that there is not...
View ArticleSecuring part of a Note
Any way to make private part of a note - instead of the whole note?Perhaps an adolescent questionnaire or HPI or single problem in the assessment and plan?Something you want to suppress from access to...
View ArticleDouble-clicking not working on resource schedule
We have been getting calls this morning that users can not double click to schedule an appt. They can on a visit type slot but not on an empty slot. They now have to right click, new appt.Has anyone...
View ArticleHealow Appointments on resource schedule
New to us this morning is a widget for Healow appts on the resource sched. It says ‘please log in to healow agent’ and its a blank box. Anyone see this before? We haven’t activated anything new or done...
View Articleupgrade to V11.52.241
Just wanting to see if anyone is currently using the suggested full build version of V11.52.241. We are being told that it will address many of the bugs we are experiencing, including not carrying...
View ArticleAnyone administering the new HIV injections (Cabenuva)?
We will be starting to administer the new HIV monthly injections soon and I have built the templates and medication/injection in eCW. It is an injection kit that contains two medications/two...
View ArticleSchool Based Care - brick & mortar / mobile unit
Good Afternoon, Recently we were awarded a grant for School Based Health Care and we’re trying to figure out all the parts and pieces. We will be starting inside the school building and eventually...
View ArticleAttaching document to telephone encounter
Hi all,I may be missing a step, but when creating a new telephone encounter for a patient, the “document” button is grayed out, and I can’t attach anything. Is this a setting I’m missing somewhere, or...
View ArticleREFERRING PHYSICIANS LIST, P2P, DIRECT ADDRESSES
Does anyone else struggle as bad as our practice with Referrals? We have our Referring Physician list, P2P, Direct Addresses. We send to direct addresses and all of a sudden a new entry shows up in our...
View Articleincreased volume of Patient Safety Advisories
Is anyone else drowning in the larger volume of Patient Safety Advisories? What used to take me about 30 min per week is now taking hours to sort through, address, test, etc.
View ArticleWord/printing issues with ADA and Hcfa forms
I have an user who gets this…When I try to open up a HCFA or ADA form, I get an error message in WORD that says that “The directory name isn’t valid.. (C:...adbd1sc7-b2bc-4791-bd25-a13c7a.)Ecw stated...
View Articleerror when signing Letters that clears the Letter
We are working with the eCW development team on this and should have more information in a few days, but I wanted to pose the question to this group as well.A few weeks ago providers started receiving...
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