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Word/printing issues with ADA and Hcfa forms

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I have an user who gets this…

When I try to open up a HCFA or ADA form, I
get an error message in WORD that says that “The directory name isn’t
valid.. (C:...adbd1sc7-b2bc-4791-bd25-a13c7a.)

Ecw stated to reinstall Word and we did but that did not help. The current workaround is to open word first.

It only happens on this computer and for any user. We are using the WEB version. It works in the .exe.

Any ideas?


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