Telehealth Related Updates
Hello Everyone,I wanted to create this area for Televisit related updates which I post in periodically. I have been posting updates in all the other threads and will attempt to consolidate it here....
View ArticleInk Edit Defaults
We are looking at moving from MODI to the eCW Ink applet in eCW. It looks like it has come a long way in the past several years.Is there a way to default the Header/Footer selections? It appears that...
View ArticleProgress Note Defaulting to Orders Tab
Since our upgrade to V11.40.23.19 numerous providers have reported that the progress note is defaulting to opening on the Orders tab. This is also happening when one of the blue link windows...
View ArticleMultiple Same Assessments in Previous Assessments
I’m not sure if this is recent but has anyone else noticed multiples of the same assessment when trying to add a Previous Assessments, from the Assessments window? If you scroll through the Previous...
View ArticleUpgrading fax lines
We are in the process of upgrading our fax lines from eCW. I would like feedback on the IP solution eCW is recommending? or what other solutions are working for your practice integrated with eCW? I...
View ArticleHow to Associate Faxed Diagnostic Imaging Documents To “Diagnostic Imaging...
Is there a way to associate faxed diagnostic imaging documents To “Diagnostic Imaging Categories”?We get many diagnostic imaging results as faxed documents, typically we do not have an associated...
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Problem connecting to televisit
Is anyone having issues with televisit connectivity today? I have a clinic reporting that they used televisits successfully yesterday but it’s not working today. (They are using the same device, same...
View ArticleSlowness/Freezing
Our office have been experiencing slowness and freezing for several days. We have tried both desktop version and 11e. Tech support has been contacted. When they get into our system they say nothing...
View ArticleUsing Browser and EXE in the same clinic.
Our company has multiple clinics. Some are using EXE and some are using Browser. We are starting the process of transitioning all of our users onto the Browser platform, but are struggling to figure...
View ArticleExtremely slow
Fellow ECW users:Recently, ECW is extremely slow and freezing often. We have the hosted SAAS version. I believe that we are hosted in Atlanta? We called tech support. They recommended using 11E. We...
View ArticleECW -> Quickbooks?
Has anyone done this integration for accounts receivable? How did you connect the two? Using v11 and QBO. Thanks
View ArticleV11.40.23.19 Upgrade
We upgraded to V11 last July and haven’t done any of the patches yet, we were planning it before COVID happened. We have 1 inhouse IT staff member and myself, i work remote 4 hours from the clinic, so...
View ArticleMessenger appt reminder resource exclusions
I have certain resources set to be excluded for messenger appt reminders. So they don’t get a text/phone call reminder of an upcoming appt. I checked the log and everything is good. However, since the...
View ArticleH2h
OK, I am having issues with enrolling patients.From what I can tell, the patient has to be webenabled and has logged into HEALOW. However the field still has Not enabled and will not allow me to check...
View ArticleTELEMED or TELEVISITS DO NOT CHANGE THE “S” JELLYBEAN COUNT
TELEMED or TELEVISITS do not change the “S” Jellybean count, ie. they do not register in the “S” jellybean.Is there a way to get these visits to trigger the “S” jellybean?Thanks
View ArticleTelephone encounters addressing themselves
I have a provider that all of the sudden a couple weeks ago started having issues , when she was in her Telephone encounter screen, when she opens up an encounter it will , take off and mark addressed…...
View ArticlePOS code HELP
We are trying to create and file tickets through a telephone encounter and if you manually change the POS from our normal filing code 11 to a 02 as required it will reject the claim stating it does not...
View Article“Scribe server not available”
Anyone else getting this message when using scribe? I’m dictating my entire note, and then when I try to scribe it I’m getting this error message.
View ArticleRCM product
I have a buyer beware notice if you switch to eclinicalworks RCM billing product. We just transitioned to their RCM platform for simplified transparent KPI reporting. I can’t give feedback yet since...
View ArticleDymo Label Printers
We’re on 10e exclusively and interface with LabCorp. We’d like to use Dynamo label printers but can’t get a solid answer out of eCW if they will work. Has anyone used them with either 10e or V10?If...
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