ENTER key does not work in Treatment section
I just did a clean reinstall of Windows 10 and then had eCW tech reinstall eCW version 11 on my laptop. One new issue I have noticed is that the ENTER key does not seem to work in the Treatment...
View Articletelevisit problems - be careful
Ok I was ready to switch over to televisits today but it didn’t go as planed. Here are the problems I faced. Hopefully this makes sense. Provider side: when installing the Healow agent on each...
View Articleeasily update e&m procedure codes under progress note
With the new billable e&m codes, telephone encounters 99441-99443, portal encounters G2012, online e/m encounters 99421-99423 - does anyone know a way I can update or customized the Procedure...
View ArticleOffice 365 Migration
We are planning for an upcoming migration to Office 365. This includes both email and office products. If you have gone through this at your practice I’d love to have any feedback on lessons learned...
View ArticleMultiple Same Assessments in Previous Assessments
I’m not sure if this is recent but has anyone else noticed multiples of the same assessment when trying to add a Previous Assessments, from the Assessments window? If you scroll through the Previous...
View ArticleV11.40.23.19 Upgrade
We upgraded to V11 last July and haven’t done any of the patches yet, we were planning it before COVID happened. We have 1 inhouse IT staff member and myself, i work remote 4 hours from the clinic, so...
View ArticleUsing Questionnaire in the portal for Patient Consent Forms
Hi, We are trying to add a consent form to the portal, since 99% of patients are doing visits by phone and A/V (like everywhere else) and we were told to create a consent form as a Questionnaire. This...
View ArticleUse of EPCS Software token
We have always used the hard token for the EPCS. I have a provider that would like to use the software token on his phone. Is anyone else using this and are there any issues that I should be aware of...
View ArticleUsers are unable to add pharmacy to the patient demographics after last...
All users are unable to add pharmacy to the patient demographics after last night’s upgrade/patch. Myself and another administrator can add the pharmacy. Any idea if this is a security setting...
View ArticleOther user has changed data….
We keep getting the message “OTHER USER HAS CHANGED DATA WHEN YOU WERE WORKING. FOR PATIENT DATA CONSISTENCY, THIS SCREEN WILL BE CLOSED WITHOUT SAVING”. I understand this is for patient safety and it...
View Articletelemedicine reimbursement
I keep seeing posts about providers adding a lot of telemedicine, especially during this outbreak. Can someone please explain the reimbursement to justify this? From what I’ve seen, the 99441-99444...
View ArticleSocial History not carrying forward
Has anyone struggled with social histories not carrying forward. We have weekly OB visits and having numerous issues with most of the history sections carrying previously entered data forward. We...
View ArticleEnrolling patient for h2h
I am testing h2h tomorrow with our group and I am having a tough time enrolling my test patient, which is web enabled. When I activate h2h, the patient is checked off for h2h in the air bubble/web...
View Articlebrowser vs exe cons and pros
what is better?I was wondering if any of you could explain the differences between exe and browser version? I am familiar that there is a learning curve, some functionalities does not work in exe that...
View ArticleAuthentication failure lock out
Not sure which exact server side patch changed this, but is anyone else getting tons more help desk calls because of eCW restricting the “Authentication failure lock out” to a maximum of 3 login...
View ArticleRegistration Rules Engine
Hello all! We have been exploring registration rules for some time now and have found them helpful for our scheduling staff. As we build more in the system, we are being cautious of the impact this...
View Article“Check In/Out” Button in Schedule-does it do anything?
There is a “Check In/Out” button on the schedule-is it supposed to do anything?I’ve tried to use it to check-out patients, but it does nothing.Is this just another “who-cares” icon that ECW leaves...
View ArticleAdd P2P provider as a favorite
Does anyone know how to add a provider who is registered for P2P to the my favorites list?
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How do I adjust remaining doses when medication expires?
We set up our medication inventory for eye injections as therapeutic injections and track our doses remaining by lot numbers. When a medication expires and we still have doses remaining in eCW, what’s...
View ArticleIs the “Gear-Floppy Disk” icon in this image supposed to do anything?
Since I am at it:Is the “Gear-Floppy Disk” icon in this image supposed to do anything?I click on it and nothing happens. I imagine a light might be going on and off at ECW when I click it..
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