Other user has changed data….

We keep getting the message “OTHER USER HAS CHANGED DATA WHEN YOU WERE WORKING.
FOR PATIENT DATA CONSISTENCY, THIS SCREEN WILL BE CLOSED WITHOUT SAVING”. I understand this is for patient safety and it serves a purpose but providers are being locked out for hours at a time. We were told by eCW support to go to File > Settings > Release Concurrency Lock, but it doesn’t help. Any ideas?

Thanks,
Tim