I have a provider that all of the sudden a couple weeks ago started having issues , when she was in her Telephone encounter screen, when she opens up an encounter it will , take off and mark addressed… just like there is someone on her screen doing it. No problem before that and no other provider is having an issue. I have seen it. We have uninstalled and reinstalled the client (by the way she is using EXE) we had her stop using the wireless mouse, to see if that did it. then we finally gave her a new laptop. Still the same issue. Anyone have any ideas??
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