Chat w/ a Live Agent on the healow portal?
I noticed this today in the televisit compatibility check when logged into my pt portal. There’s a link to connect to a live agent for any questions. I’m not sure if this is new or old but I’ve never...
View ArticleHealow TV Compatibility Check
Has anyone found a way to send the patient a compatibility check before we attempt a Healow TV encounter?
View ArticleA Message From eCW CEO, Girish Navani
Dear customers, colleagues, and friends: As the COVID-19 pandemic continues to pose unprecedented challenges, we wanted to take another moment to thank you for the extraordinary work you are doing to...
View ArticleProgress Note - medication section
Is there a way to get the Pharmacy Name in the Progress Note next to the Prescribed medication name?
View ArticleV11.40.23.19 Upgrade
We upgraded to V11 last July and haven’t done any of the patches yet, we were planning it before COVID happened. We have 1 inhouse IT staff member and myself, i work remote 4 hours from the clinic, so...
View ArticleThird party file sharing software
Is anyone using a HIPAA file sharing program they recommend? We’re currently using the trial version of mydocsonline but looking for others. I don’t see the portal having this feature anytime soon. I...
View ArticleAlternate TeleVisit Vendor Solutions
We have been using the free Bluestream Health offering for 7 weeks now. That service has been 95+% stable. But our evaluation of their paid offering led us to switch some providers over to DOXY.ME....
View ArticleRandom FTP Errors today?
Are we the only ones getting random FTP errors today? Mostly when trying to scan a doc to pt charts, or save a signed consent form. Nothing has been able to help, and just wondering if this is just...
View ArticleTeleVisit Screen Capture Functionality
Hello,We are experiencing inconsistency with the screen capture functionality. There are times when the provider will take the screenshot, click the import button, and they get a red caution triangle...
View ArticleE bean refills for provider out on leave
I recently found out we have a provider out on leave for a good while (he’s been out a few months and no one communicated it) and he has literally 884 refill requests! The other providers in his...
View Articleeclinicaltouch televisits
Hello,I was hoping to get some feedback on user’s experience using televisits on eclinicaltouch after upgrading to 3.6.2. These were my findings and I was wanting to know if anyone had similar results....
View ArticleAdding meds - DX is switching
Not sure if this is an issue or just my provider.Provider adds DX. Goes to add treatment to add RX. She selects the appropriate DX, searches the NEW med, and the DX switches to another DX. Random but...
View ArticleYou can’t paste into>Admin>Messenger>Global Settings>Greetings...
You can’t paste into>Admin>Messenger>Global Settings>Greetings Message text box?Is this true? I cannot get ECW to let me to paste into this field!You have to type in the who message...
View ArticleA Message From eCW CEO, Girish Navani
Dear customers, colleagues, and friends: As the COVID-19 pandemic continues to pose unprecedented challenges, we wanted to take another moment to thank you for the extraordinary work you are doing to...
View ArticleUptick in Failed Prescriptions over the past week?
Anybody else having this issue? We normally don’t have any failed rx - or maybe one or two - over the past week we are having over 20 a day (multiple pharmacies)? Message failed preprocessing:unable...
View ArticleECW -> Quickbooks?
Has anyone done this integration for accounts receivable? How did you connect the two? Using v11 and QBO. Thanks
View ArticleOrthopedic MIPS
Hi, I was wondering what categories other ortho practices are doing for 2020. Any insight would be awesome!thanks,
View ArticleAuto Send Progress Notes option from the Document Band
What does this option do? Auto Send Progress Notes located in the Document Band? I thought it was an auto send to PCP or referring provider, but not positive now. Is this something anyone is using,...
View ArticleMobile Check In for Patients
With the patients starting to return to the offices, the goal is to keep the waiting room as empty as possible. The providers are asking for a tool that would allow the patient to check in on a mobile...
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